MARY KASSA
Rockville,MD
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Program Coordinator
Every Mind
08.2023 - Current
- Collaborate closely with staff and various stakeholders to ensure accurate distribution and proper utilization of donations and gift cards.
- Proactively communicate deadlines and address missing information with staff and supervisors.
- Effectively support Division Director, supervisors, and direct service staff with administrative needs.
- Manage department credit card usage, accurately verifying expenses and reconciling statements.
- Collaborate with HR and Sante to onboard over 10 new staff and interns, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Develop and maintain detailed tracking sheets to monitor budget allocations and logistical operations.
- Maintain regular communication between departments via email and phone calls to coordinate program logistics.
Intake Intern
No Struggle No Success
09.2022 - 12.2022
- Provided comprehensive operational and administrative support directly under CEO.
- Conducted legal and business research, preparing detailed case summaries for events.
- Acted as primary liaison for external clients, facilitating communication with Director of Community Services.
- Provided hospitality service arrangements as needed by staff and clients.
- Efficiently completed over 80 intake assessment forms and entered referrals into Apricot Social System.
- Handled sensitive situations involving distressed clients with compassion and professionalism, displaying excellent conflict resolution skills.
Marketing Editor
Black Student Union
11.2018 - 06.2021
- Conducted thorough market research and data analysis to evaluate campaign effectiveness.
- Assisted in project management, ensuring adherence to deadlines and project goals.
- Utilized Microsoft 365 to develop over 25 multimedia presentations.
- Collaborated with cross-functional teams to align marketing initiatives with organizational values.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Secretary | Community Manager
Minority Scholars Program
01.2016 - 01.2020
- Responded to incoming calls in a professional manner and directed them to relevant person.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Handled daily scheduling tasks and provided administrative support for over 10 board members.
- Managed multiple tasks and met time-sensitive deadlines consistently.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Education
Bachelor of Science - Criminal Justice
Towson University
Towson, MD05.2023
Skills
- Microsoft Office
- Google Workspace
- Data Compilation
- SharePoint
- Project Management
- Bilingual in English & Tigrinya
- Attention to Detail
- Cross-Functional Communication
Certification
Youth Mental Health First Aid (2023)
National Council for Mental Wellbeing
Project Management Foundations (2024)
LinkedIn Learning
Timeline
Administrative Program Coordinator
Every Mind
08.2023 - Current
Intake Intern
No Struggle No Success
09.2022 - 12.2022
Marketing Editor
Black Student Union
11.2018 - 06.2021
Secretary | Community Manager
Minority Scholars Program
01.2016 - 01.2020
Bachelor of Science - Criminal Justice
Towson University