Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Nichols

Kosciusko,MS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Sherwin Williams
12.2015 - Current
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strategy to increase sales and drive profits.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with strong sense of personal responsibility.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Store Associate

Sherwin Williams
03.2013 - 12.2015
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided product demonstrations to highlight features, benefits and value.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
  • Recommended complementary purchases to customers, increasing revenue.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Learned and adapted quickly to new technology and software applications.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Developed strong rapport with customers and created positive impression of business.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Associate

Mail Managers
03.2012 - 03.2013
  • Maintained relationships with customers to maximize sales opportunities.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Utilized customer feedback to improve product offerings.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

No Degree - Business

Blue Mountain College
Blue Mountain, MS
05.2012

Bible Degree - Biblical Studies

Memphis School of Preaching
Memphis
05.2012

Skills

  • Administration and Reporting
  • Employee Coaching and Mentoring
  • Preventive Maintenance
  • Customer Relationship Management
  • Marketing knowledge
  • Technical Proficiency
  • Problem Resolution
  • Staff Management
  • Good Judgment
  • Managing Operations and Efficiency
  • Professional and Courteous
  • Workload Management
  • Employee Scheduling
  • Money Handling
  • Task Delegation
  • Self-Directed

Timeline

Assistant Manager

Sherwin Williams
12.2015 - Current

Store Associate

Sherwin Williams
03.2013 - 12.2015

Associate

Mail Managers
03.2012 - 03.2013

No Degree - Business

Blue Mountain College

Bible Degree - Biblical Studies

Memphis School of Preaching

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