Mary Katherine Gouzie
Gainesville,VA
Summary
Dynamic and results-oriented professional with extensive experience in law enforcement and customer service, notably with Prince William County Police Department and Chick-Fil-A. Excelled in community engagement and critical thinking, significantly enhancing team efficiency and operational support. Proficient in Office 365 and skillful at fostering positive community relations. Demonstrated exceptional adaptability and communication skills in high-stress environments.
Overview
3
3
years of professional experience
Work History
Cadet Program
Prince William County Police Department
Prince William County, Virginia
10.2022 - 01.2025
- The purpose of the Police Cadet Program is to develop personnel with the potential for placement as a Police Officer, and to be able to.
- Perform entry-level administrative and operational support functions within the Police Department, involving a variety of law enforcement functions.
- Participate in on-the-job training in various areas of law enforcement, including traffic control, crime prevention, and crime scene investigation procedures.
- Work is performed under the close supervision of a Unit Supervisor in the Police Cadet Program.
- Perform routine administrative functions related to police operational support.
- Assist police officers with traffic control duties, sorting and filing reports, fingerprinting, scene security, securing, and impounding evidence at crime scenes, and working on special projects.
- Assist in inventory control, receiving, and issuing supplies.
- Enter and retrieve data from computer terminals, PCs, or other technical devices in various divisions of the Police Department.
- Participate in on-the-job training in various areas of law enforcement.
- Answer inquiries from the community via the telephone, and resolve issues promptly and courteously.
- Provide exceptional service to the community.
- Communicate effectively with team members and supervisors to coordinate tasks and prioritize workload.
Front of House Team Member
Chick-Fil-A
Haymarket, Virginia
09.2021 - 10.2022
- Provide customer service by assisting customers with their orders, and guaranteeing they are correct.
- Utilize product knowledge to provide a better, more efficient service to the customer.
- Maintain a clean and organized work environment, including stocking products, arranging displays, and ensuring merchandise is well represented.
- Respond to customer inquiries, and resolve issues promptly and courteously.
- Collaborate with team members to achieve sales goals, and contribute to a positive work environment.
- Follow safety protocols and guidelines to ensure a safe working environment for customers and colleagues.
- Stay informed about current promotions, sales events, and product offerings.
- Assist with inventory management tasks, such as conducting stock checks and replenishing merchandise.
- Uphold company policies and procedures regarding customer service, merchandising, and operational standards.
- Operate restaurant-quality food production machines, such as the ice cream and soda machines.
- Adhere to company policies and regulations regarding workplace operations.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Refilled condiments, napkins and server workstations.
Education
High School Diploma -
Battlefield Highschool
Haymarket, Virginia06.2022
Skills
- Community Engagement
- Communication Skills
- Problem solving
- Teamwork
- Organizational skills
- Attention to detail
- Safety Awareness
- Physical stamina
- Adaptability
- Critical thinking
- Fingerprinting
- Self-discipline
- Time management
- Office 365
- Kronos
- Traq-6
- Microsoft Teams
- Basic administration
- Traffic control
Volunteer Experience
- Trunk or Treat, Explorer Program Prince William Police Department, Participated in an event welcoming families to enjoy a night of 'Trunk or Treating' with the first responders of Prince William County.
- Shop with A Cop, Explorer Program Prince William Police Department, Participated in an event where children would spend a determined amount of money on whatever they wanted provided by the police department.
- Polar Plunge, Prince William Police Department Cadet Program, As part of a charity event the police department asked cadets to participate in the 'Polar Plunge' to raise money for the charity and get the community involved.
- Solheim Cup, Prince William Police Department Cadet Program, A women's golf tournament where the cadets of Prince William County were assigned to direct traffic and assist the audience of the tournament.
Affiliations
Explorer Program through Prince William Police Department, 2021 – 2022
○ Educated on the activities and civic duties of the police department through Lessons, Shadowing, and Community Service
Participated in an event welcoming families to enjoy a night of “Trunk or Treating” with the first responders of Prince William County
Participated in an event where children would spend a determined amount of money on whatever they wanted provided by the police department
Timeline
Cadet Program
Prince William County Police Department
10.2022 - 01.2025
Front of House Team Member
Chick-Fil-A
09.2021 - 10.2022
High School Diploma -
Battlefield Highschool