MARY KEIPER

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

• Managed staff of 20 sales associates, 2 team leaders and 3 assistant managers
• Mentored a new Store Manager for 6 months through consistent weekly store visits leading to a promotion.
• Served as a leader for the districts eleven stores by holding weekly calls to develop the Operations, Talent, and Customer Experience leaders
• The store increased to LY and Plan for 2015 and 2016, ranking #1 in the district and top third in the company.
• Collaborated with other departments in-store events planning, driving cross-functional success and increased customer engagement.
• Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.

• Developed a comprehensive training program for new sales managers
• Trained and mentored new management hires for the midwest region
• Developed a monthly training workshop within the district to elevate the sales managers and stylists
• Initiated and held weekly training calls to develop the districts managers
• Responsible for elevating the districts customer service metrics and clientele business
• Led 5 stores within the district ( total sales 5 million)
• Streamlined onboarding process for new hires, accelerating their integration into the company culture.
• Followed up weekly with district recaps, coached underperforming teams, and motivating the team with incentives.

• Recruited, hired and trained a new team to staff the opening of a new store
• Communicated clear expectations and goals to each team member
• Personally, coached and developed several stylists to a management level
• Promoted several managers to higher levels within the district
• Strong partner to the District Managers taking on their duties as needed
• Strong visual merchandising skills
• Strong business acumen
• Store ranked #1 in the company to LY in 2010.

• Attended annual training conferences to further the development of the store and store teams
• Created a worksheet that was used in the district to increase accountability within the staff
• Exceeded sales goals through effective event planning and customer outreach.

• Planned and hosted several seasonal events to showcase new collections
• Hosted training meetings monthly with the sales team
• Executed weekly floorsets to drive sales.

• Learned how to effectively build client relationships to drive sales
• Event planning.

Promoted 6 times

• Exceeded sales plan for the year and a half at Novi location. Reduced the shrink at the Fairlane store from 11% to 3% through consistent communication weekly to LP manager
• Rebuilt a new team to drive sales and reduce shrink.