Mary Kelly Smith
Manteo,NC
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Hampton Inn and Suites - Outer Banks Corolla
11.2014 - Current
- Achieve superior fiscal performance by predicting hotel revenues, expenditures, and occupancy fluctuations amidst evolving market dynamics, increasing overall revenue by 23%
- Safeguard organization's financial integrity by instructing hotel personnel on robust control procedures for cash, credit cards, and franchise vouchers, minimizing financial discrepancies
- Cultivate exceptional customer journey by ensuring all hotel associates master every aspect of guest service guarantee and implement novel value-added programs, elevating overall guest satisfaction
- Develop and sustain competent workforce by managing all HR facets, including talent acquisition, onboarding, performance reviews, and compensation initiatives, reducing staff attrition by 11%
- Ensure adherence to legal frameworks by maintaining precise personnel documentation conforming to both local and federal statutes, mitigating potential legal exposures and audit findings
- Proactively fortify on-site safety by consistently identifying and addressing potential hazards such as compromised entryways, railings, and fire risks, reducing reported safety incidents
- Enhance property security measures by upholding and training all relevant staff on hotel's key control system protocols, strengthening overall site protection and deterring unauthorized access
- Preserve asset quality and guest comfort by overseeing preventive maintenance schedules and coordinating thorough deep-cleaning regimens, upholding high standards across entire property
Director of Sales/Assistant General Manager
Comfort Inn North and South Oceanfront Properties
06.2007 - 11.2013
- Boosted hotel profitability by collaborating with management to develop and execute sales and marketing strategies, securing new accounts and expanding existing client relationships
- Cultivated robust client portfolio by engaging in direct outside and inside sales efforts, establishing diverse client base of organizations, associations, and corporate businesses
- Secured consistent group and convention business by developing and nurturing strong relationships with key clients, increasing large-scale event bookings by 32%
- Optimized revenue capture by negotiating guest room rates, meeting rental, function space, and hotel services within approved booking guidelines, formalizing client requirements via in-depth contracts
- Facilitated informed client decisions by conducting thorough site inspections, leading to 17% higher conversion rate for prospective event bookings
Human Resource Officer
Real Escapes/Envision
- Enhanced organizational effectiveness by leading planning, development, and implementation of HR activities, policies, procedures, and programs, streamlining operations across entire company
- Refined workforce performance and retention by overseeing staffing, training, management development, and benefits administration, fostering a skilled and motivated employee base
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
Education
Bachelor of Arts - General Studies
American University
Washington DC05.1992
Skills
- Operations management
- Team leadership
- Customer service
- Management
- Operational efficiency
- Planning and implementation
- Staff training
Timeline
Operations Manager
Hampton Inn and Suites - Outer Banks Corolla
11.2014 - Current
Director of Sales/Assistant General Manager
Comfort Inn North and South Oceanfront Properties
06.2007 - 11.2013
Human Resource Officer
Real Escapes/Envision
Bachelor of Arts - General Studies
American University
Similar Profiles
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Gregory GirtatosGregory Girtatos
General Manager at Hampton Inn Portsmouth, Port Inn & SuitesGeneral Manager at Hampton Inn Portsmouth, Port Inn & Suites
Antonella LombardoAntonella Lombardo
Information Delivery Services Student Employee at RIT Wallace LibrariesInformation Delivery Services Student Employee at RIT Wallace Libraries
Gwyneth BenkuskyGwyneth Benkusky
Lifeguard Supervisor at Kill Devil Hills Ocean RescueLifeguard Supervisor at Kill Devil Hills Ocean Rescue