Mary Kent
Training - Onboarding Coordinator / Sales- Operations Coordinaor
Houston,TX
Summary
Accomplished leader with 12+ years of expertise in team guidance, project management, and achieving strategic goals. Skilled in providing effective leadership, fostering collaboration, and mentoring team members to ensure alignment with organizational objectives. Known for developing efficient processes, maintaining high standards, and ensuring team efforts contribute to overall success. Proven ability to inspire and motivate teams by offering support, resources, and constructive feedback, while promoting a collaborative, results-driven approach. Adept at identifying opportunities for improvement and implementing solutions. A dedicated team player with strong interpersonal skills, time management, and problem-solving abilities, seeking a full-time position that challenges and leverages my experience to contribute to company success.
Overview
17
17
years of professional experience
Work History
Training Coordinator
Birkman International
Houston , Texas
01.2021 - Current
- Zoom Virtual Producer supports facilitators and customers and manages technical issues.
- Customer Support and Coordination for program managers, including planning, tracking, and assisting facilitators and registrants with canceling/rescheduling virtual and in-person training sessions.
- Learning Management System Administrator managed user account setup and security permissions, monitored participant course progress, ensured course completion, created courses, and handled logistics for accurate and timely course updates, cancellations, calendar management, and scheduling systems.
- Corporate Travel, Zendesk - helpdesk customer service, AV equipment setup, shipping training materials, catering, document management
- Provided weekly, monthly, and quarterly reporting enrollments, surveys, course completion, expenses, and revenue metrics to support goals and account management.
- Collaborated with the training department to develop, implement, and evaluate training effectiveness to provide a better customer training experience and enable the use of Birkman for Coaching and Consulting.
Administrative Assistant Senior, Training Coordinator
Archrock
Houston, Texas
01.2017 - 01.2020
- Coordinated and supported corporate onboarding training, worked with diverse departments regarding new hire protocols to achieve optimal success and elevate new hire employee's experience
- Supported all aspects of LMS to maximize enrollment, usage, content, courses
- Supported VP of Operations, VPs' Direct Reports, and operations corporate employees; corporate travel, expenses, shipping, documentation management, calendar management; training, meetings, and catering
- Served as Zoom and Webex virtual producer and technical support for technical training
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 89%
- Used Canva to design training for technicians and increase company retention and productivity rates 91%
TRS Technical Sales Administrator
Frank's International
01.2014 - 01.2017
- Managed several complex projects for Technical Advisors and Sales Managers
- Analyzed CRT reports and created PowerPoint presentations for after-action reviews
- Additionally, managed corporate travel, expenses, training, AV equipment, catering, and calendar management.
Top Drive Fleet Coordinator, Contract Specialist, Sales Support
Tesco Corporation
01.2008 - 01.2014
- Supported management in all aspects of Top Drive business unit
- Lead Coordinator over three administrative assistants: daily Ops, shop/field reports, billing per contract requirements, invoice/reconciliation, and collections
- Managed 45 field technicians Onboarding/Off-boarding, drug testing, assisted HR and required safety training, schedules, timesheets, payroll, and corporate travel
- Managed compliance safety training and equipment
- Managed/Supported CRM System, executed sales quotes, contracts, shipping, and inventory
- Boosted fleet utilization rates by continuously monitoring vehicle performance, availability, and need for replacement or repair.
Education
Business Administration - Course Work -
Houston Community College
Houston, TXManagement And Personal Development Training - GHS, OSHA Hazardous Communication
360 Training LTD
Credential ID 000010427280Management And Personal Development Training - OSHA 10 Hour Outreach Training Program
360 Training LTD
Credential ID Marie Athey, Trainer C 0026383 And GSkills
LMS Axonify, LearnUpon, Oracle Learning Cloud
New Hire On-Boarding/Off-Boarding
Virtual Producer Zoom, Teams, WebEx
Corporate Traveler- Concur, Carlson Wagonlit, Certify
CRM Systems
Expense -Concur, ADP
IT - Help Desk Zendesk
SAP, CX Oracle
Survey Management, Feedback Analysis
Payroll, Accounting - ADP, IFS, MarkView, Great Plains
Training Material Organization, Preparation Updates
Training Solutions Development
Virtual and In-Person Learning Management
Documentation and Recordkeeping
Team Collaboration
Accounting Support
Business Analytics
Corporate Travel Logistics
CRM Customer Relationship Management System
Customer Service
Fleet Coordination
HR - Onboarding / Offboarding
IT - Help Desk Zendesk
Learning Management System Administrator
Operations Support and Management
Project Management
Sales Support
Certification
Birkman Certified Professional, Houston, TX
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Birkman Certified Professional, Houston, TX
01-2021
Training Coordinator
Birkman International
01.2021 - Current
Administrative Assistant Senior, Training Coordinator
Archrock
01.2017 - 01.2020
TRS Technical Sales Administrator
Frank's International
01.2014 - 01.2017
Top Drive Fleet Coordinator, Contract Specialist, Sales Support
Tesco Corporation
01.2008 - 01.2014
Management And Personal Development Training - GHS, OSHA Hazardous Communication
360 Training LTD
Management And Personal Development Training - OSHA 10 Hour Outreach Training Program
360 Training LTD
Business Administration - Course Work -
Houston Community College