Mary Keropyan
Customer Service
Las Vegas,NV
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Smiths Food And Drug
Las Vegas, NV
10.2019 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
Personal Assistant/Nanny
Rosie Izmirian
Las Vegas, NV
07.2014 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children in dressing appropriately for day's activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Taught children everyday skills and language.
- Assisted children with homework assignments and special projects across different subjects.
Education
No Degree - Business Administration
College of Southern Nevada
Las Vegas 05.2001 -
Skills
Store opening and closing
Sales expertise
Product promotions
Product and service sales
Cash Handling
Point of sale operation
Cash register operation
Microsoft applications proficiency
Organization
Analytical and Critical Thinking
Good Telephone Etiquette
Self-Motivated
Attention to Detail
Clerical Support
Interpersonal Communication
Multitasking Abilities
[Type] Software Proficiency
Photography
I enjoy taking pictures of nature, people, city life and merchandise for advertisement.
Timeline
Retail Sales Associate
Smiths Food And Drug
10.2019 - Current
Personal Assistant/Nanny
Rosie Izmirian
07.2014 - Current
No Degree - Business Administration
College of Southern Nevada
05.2001 -