Summary
Overview
Work History
Education
Skills
Photography
Timeline
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Mary Keropyan

Customer Service
Las Vegas,NV

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate

Smiths Food And Drug
Las Vegas, NV
10.2019 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Issued receipts and processed refunds, credits or exchanges.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Personal Assistant/Nanny

Rosie Izmirian
Las Vegas, NV
07.2014 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted children in dressing appropriately for day's activities.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Taught children everyday skills and language.
  • Assisted children with homework assignments and special projects across different subjects.

Education

No Degree - Business Administration

College of Southern Nevada
Las Vegas
05.2001 -

Skills

Store opening and closing

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Photography

I enjoy taking pictures of nature, people, city life and merchandise for advertisement.

Timeline

Retail Sales Associate

Smiths Food And Drug
10.2019 - Current

Personal Assistant/Nanny

Rosie Izmirian
07.2014 - Current

No Degree - Business Administration

College of Southern Nevada
05.2001 -

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Mary KeropyanCustomer Service