Mary Kerr

• Created detailed work orders
• Entered and tracked all project details into CRM system
• Coordinated scheduling between customers, crews, and project managers on an average of 9 projects per week
• Created and maintained customer profiles in QuickBooks
• Created invoices and invoiced customers
• Collected and tracked project payments
• Tracked all project expenses in QuickBooks
• Monitored weekly accounts receivable reports, addressing issues as needed
• Managed lead certification program
• Prepared and facilitated weekly company and production meetings
• Monitored, reviewed, and responded to all company reviews
• Responsible for handling all customer issues/concerns, including working with project managers for resolution
• Reviewed residential sales contracts for accuracy in regards to pricing and project detail information
• Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.

• Facilitated onboarding process for new customers
• Aided accounts receivables through collections on past due accounts and invoice research
• Completed online deposits and tracked through QuickBooks
• Checked credit references for new customers requesting lines of credit
• Entered all new customer and vendor information into CRM system
• Aided accounts payable with invoice tracking, review, and data entry
• Assisted Human Resources through overseeing and conducting new employee onboarding, including thorough document completion and training
• Assisted Human Resources weekly with Union Employee time card review, checking all information for accuracy in regards to Union Pay requirements, following up with employees as needed
• Assisted Controller through ensuring tax information for each county was entered correctly into company CRM system and maintained that info as tax changes occurred

• Drafted and compiled documents to be signed by parties involved in real estate transactions .
• Researched title information, including vesting and property tax information
• Communicated with lenders, borrowers, and notaries to coordinate document signing appointments
• Resolved any issues during the closing process at the actual signing
• Trained new closing team members

Spent 10 years as a stay at home mom to two children. In that time:

• Volunteered as room parent for 6+ years, assisting teachers with various class activities
• Oversaw elementary school Parent Teacher Organization for 3 years, holding many activities and fund-raisers, raising thousands of dollars to help fund school field trips, teacher/school supply needs, and additional social events
• Created school yearbook for 2 years, including content creation and organization and some photography

• Oversaw all aspects of the store's operations while generating an average of $256,000 in monthly merchandise sales, 412,000 gallons of fuel, and leading a store team of 25+ employees
• Maintained a clean, organized, and safe environment for customers and employees.
• Developed store schedules based on demand
• Conducted regular staff evaluations
• Determined promotions, realignments, or reductions in the workforce as necessary
• Minimized financial discrepancies through accurate cash accounting procedures, inventory control programs, and employee training.
• Compiled and conducted monthly store team meetings
• Conducted monthly one-on-one meetings with employees to provide feedback, address concerns, and foster professional development.