Mary Kilcullen
Bluffton,SC
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Virtual Assistant with a wealth of experience in developing and implementing strategic solutions to enhance client productivity.
Proficient in CRM software, project management, and digital marketing, leveraging these skills to drive business growth and foster strong client relationships. Committed to delivering cutting- edge virtual assistance and continuously expanding expertise to meet evolving industry demands.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner
All of the Abuve
04.2023 - Current
- Oversaw daily business activities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Head of Operations
Vibes Cafe
02.2020 - 01.2021
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
Leasing Agent
Pines of Mindanao
02.2012 - 06.2018
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property tours to highlight features of properties.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Used Software to keep record of financial transactions and rental applications.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Recruited new residents through website advertising and marketing.
Shift Leader
Sneakers
06.2006 - 08.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Telemarketing Manager
Reps H2o
06.2002 - 01.2006
- Collaborated with cross-functional teams on marketing initiatives to maximize lead generation efforts and drive sales growth.
- Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions.
- Implemented data-driven sales strategies to optimize call center operations and increase overall revenue.
- Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
- Reduced employee turnover by creating a supportive work environment and fostering professional growth opportunities.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
- Developed and executed successful training programs for new hires, resulting in higher retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Office Manager/receptionist
Strategic Sites Clifford Commercial
05.1999 - 01.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Resolved customer issues through email correspondence promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma - General Studies
Allen D. NEASE SENIOR HIGH
St. Augustine. Fl05.1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Staff management
- Marketing
- Sales leadership
- Product branding
- Service quality assurance
- Market trend awareness
- Hiring and staffing
- Social media control
- Attention to detail
- Customer service
- Decision-making
- Customer service management
- Scheduling
- Quality assurance
- Schedule management
- Desktops, laptops, and mobile devices
- Employee relations
- Employee motivation
Certification
3 day marketing seminar
Timeline
Owner
All of the Abuve
04.2023 - Current
Head of Operations
Vibes Cafe
02.2020 - 01.2021
Leasing Agent
Pines of Mindanao
02.2012 - 06.2018
Shift Leader
Sneakers
06.2006 - 08.2012
Telemarketing Manager
Reps H2o
06.2002 - 01.2006
Office Manager/receptionist
Strategic Sites Clifford Commercial
05.1999 - 01.2004
High School Diploma - General Studies
Allen D. NEASE SENIOR HIGH
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