Mary King
Plainfield,IL
Summary
Detailed Sales Representative well-known for turning problematic accounts into long term customers. Reliable and quick-paced and considered team-oriented. Looking for a new role where hard work and dedication will be highly valued. Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
7
7
years of professional experience
Work History
Account Executive
Hyper Microsystems Inc
Rolling Meadows, IL
09.2019 - Current
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Developed relationships with distributors and retailers in order to increase annual revenue generation.
- Processed invoices and payments in accordance with company policies and procedures.
- Coordinated shipments with carriers, customers, and vendors to ensure timely deliveries.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed daily operations of sales department, including supervision of staff members.
Customer Magic Maker
Partstown
Addison, IL
02.2019 - 08.2019
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Provided excellent services for customers by following up on issues, cases and return requests.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Received multiple VIP nominations for dedication to customer service.
Marketing Inside Sales Representative
Epsilon
West Chicago, IL
11.2017 - 01.2019
- Completed up to 80 outgoing calls per day.
- Documented calls and caller information in Salesforce software.
- Identified errors in data entry and related issues to supervisors.
- Maintain productive relationships with existing customers through exceptional follow-up after sales.
- Completed documentation for product and service sales. Efficiently addressed issues with customer accounts to ensure quick resolution.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Education
2013-2015 -
Western Illinois University
Skills
- Adaptive team player
- Sharp problem solver
- Strong organizational skills
- Energetic work attitude
- Excels in multitasking
- Account Management
- Written and verbal communication
- Operations
- Staff Management
References
Marianne Miller - VP Of Business Development
mmiller@hypermicro.com
(773) 680-6808
Reginald Pollard - Warehouse Operations Manager
rpollard@hypermicro.com
(312) 576 - 3521
Timeline
Account Executive
Hyper Microsystems Inc
09.2019 - Current
Customer Magic Maker
Partstown
02.2019 - 08.2019
Marketing Inside Sales Representative
Epsilon
11.2017 - 01.2019
2013-2015 -
Western Illinois University
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