Mary Koziol

• Supports Marketing department and staff with overall Administrative tasks

• Proof advertising material, photocopies prior to distribution

• provide problem solving and critical thinking skills

• Assist with Newcomers brief

• Compile information, and prepare for distribution

• Work with Graphic designers and content strategists to create engaging visuals

• Collaborate with other departments within the Directorate

• Strong written and verbal communication skills

• high level of organization and attention to detail

• multi-tasking in a deadline driven environment

• work closely with artistic department to create digital and physical marketing deliverables

• Collaborate with Marketing team

• Greet and direct patrons
• Clear departing patrons using ISM web site
• Assisted patrons in locating materials, enabling them to conduct research more effectively.
• Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
• Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
• Mitigated librarian workload by independently managing basic patron requests and locating materials.
• Researches and identifies innovative technology solutions that enhance FC DFMWR product offerings
• Performed routine maintenance on equipment as needed, reducing downtime due to malfunctions or disrepair.
• Processed incoming materials efficiently, expediting their availability for patron use.
• Enhanced library user experience by providing efficient customer service and assistance with various resources.
• Provided technical support to patrons using computers, printers, and other equipment within the facility.
• Utilized advanced cataloging techniques for precise organization of library materials, improving overall accessibility for users.
• Implemented new shelving strategies that maximized available space without compromising ease of access for patrons.
• Collaborated with librarians to develop informative and engaging displays to promote library resources.
• Processed customer fines and educated individual patrons on ways to minimize future charges.
• Resolved customer concerns diplomatically, resulting in increased patron satisfaction levels.
• Promoted digital resources such as e-books and online databases to increase usage rates among library patrons.
• Conducted inventory audits for accurate record-keeping and timely identification of missing or damaged items.
• Streamlined book circulation process by maintaining an organized and accurate database of materials.
• Managed interlibrary loan requests, facilitating access to resources from other institutions for patrons.
• Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
• Kept library shelves and printed materials well-stocked and organized according to established system.
• Catalogued and sorted books and library materials.
• Organized and maintained detailed records on equipment use, materials logs and circulation activities.
• Communicated with other local and regional branches to locate materials for inter-library loans.
• Located desired customer items through interlibrary loan system and coordinated deliveries.
• Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
• Monitored patrons to enforce adherence to library policies for material management and behavior.
• Helped patrons to complete forms for library card issuance.
• Maintained and updated patron records in library system database.

• Clerical support of daily operations to the Director and all staff within the facility
• Maintained accurate time keeping records for all staff
• Maintained accurate and updated personnel files of all personnel within the facility.
• Submit timecards in a timely manner
• Maintain and submit DAR'S and deposits for monies taken within the facilities for programs and services.
• Safeguarded sensitive information with strict adherence to confidentiality protocols and proper handling of classified documents.
• Demonstrated exceptional customer service skills by greeting visitors warmly upon arrival and ensuring their needs were promptly met throughout their visit.
• Contributed to successful project completion by conducting thorough research on relevant topics and presenting findings accurately.
• Managed office inventory efficiently, ensuring timely ordering of supplies and equipment maintenance when needed.
• Collaborated effectively with team members on various projects, contributing valuable input during brainstorming sessions and meetings.
• Provided excellent support to supervisors by coordinating schedules, preparing meeting materials, and assisting with project management tasks as needed.
• Assisted colleagues with various administrative tasks, contributing to a positive work environment and improved team performance.
• Reduced clerical errors with meticulous attention to detail in data entry tasks and document management.
• Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
• Increased customer satisfaction by promptly addressing inquiries via phone, email, or in-person visits to the office.
• Stayed up-to-date on industry trends regarding office technology advancements for potential implementation in future process improvements.
• Expedited workflow by processing incoming mail and routing documents to appropriate personnel swiftly.
• Enhanced employee onboarding experience through efficient preparation of orientation materials, coordination of trainings sessions, and timely processing of new hire paperwork.
• Cataloged and managed department records and files for prompt and efficient retrieval.
• Improved workplace productivity by maintaining organized filing systems for easy access to essential records.
• Facilitated smooth operations within the office through reliable assistance with daily administrative tasks such as copying, scanning, or distributing documents.
• Developed strong relationships with vendors and service providers for cost-effective procurement of necessary resources for office functions.
• Enhanced communication within the team through effective organization of meetings, events, and correspondence.
• Consistently met deadlines while multitasking numerous responsibilities due to exceptional time management skills and prioritization techniques.
• Maintained optimal office workflow by troubleshooting and resolving technical issues with equipment, software, and systems as needed.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.
• Utilized office management software to record and track customer information.
• Edited and proofread documents for accuracy and completeness.
• Purchased and maintained office supplies.
• Coordinated and scheduled meetings and appointments.
• Assisted with onboarding of new employees.
• Supported staff on special assignments and ad hoc projects.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• maintaining and updating Outdoor Recreation SOP and MDS guidance material
• Completed varies Military forms and documents
• Accurate typing of 50 wpm
• In charge of a $3000 petty cash accountability
• Maintained building work orders with follow up for completion
• Kept current training records and files for myself and all facilities within the facility
• In charge of Key control for the facility