Mary Kramer
Robesonia,PA
Summary
Dedicated and motivated professional with a diverse background in administrative support, mental health and healthcare. Adept at maintaining professionalism and composure in high-pressure situations, I am eager to leverage my organizational skills and ability to adapt to last-minute changes in a dynamic work environment. Seeking to contribute to a team that values continuous learning and growth, while providing exceptional administrative support to enhance organizational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Coordinator - Partial Hospitalization Program
Tower Behavioral Health
Reading, PA
10.2021 - Current
- Facilitate check-in process for every patient
- Initiate pre-certifications and verify benefits with insurance companies
- Ensure accuracy of program census and attendance data sheets
- Take part in essential Microsoft Teams sessions
- Facilitate the preparation of workplace-related documentation for patients
- Maintain up-to-date information within Salesforce
- Oversee incoming and outgoing calls, emails, and faxes effectively
- Coordinate with outpatient providers to arrange aftercare upon discharge
- Participate in the development of new programs or modifications to existing programs
Radiology Scheduler
Penn State Health St Joseph
Reading, PA
10.2019 - 07.2021
- Scheduled diagnostic tests such as CT scans, Ultrasounds and MRIs
- Communicated necessary guidelines for test preparation
- Updated patients charts with necessary ICD-10 codes and insurance information
- Provided excellent customer service by answering inquiries in a timely manner
- Stepped into a difficult-to-fill position within an active outpatient cardiology office
Telecommunicator
City of Reading Police Department
Reading, PA
12.2018 - 12.2019
- Answered emergency and non-emergency calls from the public
- Dispatched police calls
- Located information through the appropriate databases
- Displayed a calm and professional attitude in high-pressure situations
- Ensured proper coordination between agency personnel and law enforcement
Patient Care Assistant
Reading Hospital
West Reading, PA
05.2018 - 12.2018
- Measured and recorded vital signs and point of care testing for patients
- Accurately documented patient information in designated charts within the computer system
- Supported patients in daily activities
- Recognized and reported abnormalities or changes in patients’ health status to unit facilitator.
Technical Partner
Lehigh Valley Hospital-Muhlenberg
Bethlehem, PA
12.2017 - 05.2018
- Measured and recorded vital signs, point of care testing and performed phlebotomy for patients
- Accurately documented patient information in designated charts within the computer system
- Supported patients in daily activities
- Recognized and reported abnormalities or changes in patients’ health status to unit facilitator.
Patient Care Assistant
Reading Hospital
West Reading, PA
06.2017 - 12.2017
- Ensured compliance with safety standards for the department
- Measured and recorded vital signs and point of care testing for patients
- Conducted individualized patient monitoring to ensure safety
- Recognized and reported abnormalities or changes in patients’ health status or behavior to unit facilitator and mental health consultant.
Education
Associate of Arts - Social Work
Reading Area Community College
Reading, PA12.2027
High School Diploma -
Tulpehocken Jr/Sr High School
Bernville, PA06.2017
Skills
- Referral Coordination
- Administrative Support
- Active Listening
- Prioritization and Scheduling
- Strategic Decision Making
- Efficient Task Management
- Clear Verbal and Written Skills
- Proficient in Task Management
- Fast Typing Skills
- Skilled in Crisis Resolution Techniques
Certification
- CPR certified through American Heart Association, 12/13/2025
- Handle With Care Certified through Behavior Management System, 10/15/2025
- Mandated Reporter Training through the University of Pittsburgh, 10/1/2026
- Mental Health First Aid through National Center for Mental Well-being, 3/2025
Volunteer Experience
- Penn State Health St Joseph, Summer 2014 and Summer 2015
- Berks Heim, Summer 2013 and Summer 2015
Timeline
Program Coordinator - Partial Hospitalization Program
Tower Behavioral Health
10.2021 - Current
Radiology Scheduler
Penn State Health St Joseph
10.2019 - 07.2021
Telecommunicator
City of Reading Police Department
12.2018 - 12.2019
Patient Care Assistant
Reading Hospital
05.2018 - 12.2018
Technical Partner
Lehigh Valley Hospital-Muhlenberg
12.2017 - 05.2018
Patient Care Assistant
Reading Hospital
06.2017 - 12.2017
Associate of Arts - Social Work
Reading Area Community College
High School Diploma -
Tulpehocken Jr/Sr High School