Mary Kress

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

I began with Care Connection working full time as a scheduler in the office. Upon my being hired by the Red Cross, I changed to carrying the call phone on week-ends, addressing caregiver call-outs and potential new clients.

• Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
• Achieved a high success rate of blood draws by maintaining a calm demeanor and using efficient collection methods.
• Ensured accurate labeling and handling of collected blood samples, reducing the risk of errors or contamination.
• Improved clinic efficiency by keeping track of supplies and restocking as necessary in a timely manner.
• Assisted with training new staff members on best practices for blood collection procedures, ensuring consistent quality across the team.
• Maintained patient confidentiality through strict adherence to HIPAA regulations during all aspects of the blood collection process.
• Increased patient satisfaction by providing clear explanations of procedures and addressing any concerns or questions promptly.