Mary-kristy Yetter
Stevens Point
Summary
Adaptable and resourceful E-Commerce Manager with a focus on team leadership and process enhancement. Known for maintaining composure and positive attitude under pressure and delivering measurable improvements in operational outcomes.
Overview
5
5
years of professional experience
Work History
E-Commerce Manager
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Wausau
02.2024 - Current
- Conducted regular reviews of existing processes and policies associated with e-commerce activities.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
E-commerce Team Lead
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Wausau
09.2023 - 02.2024
- Supervised daily operations to ensure smooth workflow and high service standards.
- Trained new staff in relevant processes and procedures.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
cashier
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Marshfield
08.2020 - 08.2023
- Maintained cleanliness and organization of checkout area and surrounding space.
- Assisted customers with inquiries and provided information about store products.
- Performed other duties as assigned by management.
- Restocked shelves quickly to maintain product availability for customers.
- Trained new cashiers on register operations and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Yetter-Mys Learning Academy
Pittsville, WI03-2023
Skills
- Team leadership
- Multitasking
- Customer relationship management
- Process optimization
- Problem-solving
- Verbal and written communication
- Time management
- Cross-departmental teamwork
- Adaptability to stress
- Policy implementation
Timeline
E-Commerce Manager
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02.2024 - Current
E-commerce Team Lead
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09.2023 - 02.2024
cashier
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08.2020 - 08.2023
High School Diploma -
Yetter-Mys Learning Academy