Mary Kuennen
Minneapolis,Minnesota
Summary
Detail oriented with many years of experience in account management, accounting functions, procurement and customer service. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
Work History
Business Manager
BBDO MW
02.2018 - Current
- Liaison to Accounting department to manage agency billing process and oversee client financial budget tracking
- Maintain billing and budget tracking system for Advertising and PR teams
- Create and update Media authorizations
- Facilitate routing of estimates and authorizations to client for approval
- Maintain and forward all billing and accounts receivable information to client
- Assist media planning team with maintaining accurate records of media budgets
- Be a reference for all job number/budget/billing related questions
- Complete all job openers
- Attend all status meetings
- Maintain new vendors
- Acknowledge PO’s and input invoices into client portal
- Communicate with customers and vendors positively with particular attention to problem resolution.
Accounting/Billing Administrator
4COM
06.2012 - 06.2017
- Created payment schedules, troubleshoot billing discrepancies and resolve customer concerns
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Developed and maintained billing procedures to make timely payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Prepared and submitted monthly billing reports to management for financial overview.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
Education
B.A. - Communications
St. Catherine’s University
St. Paul, MN2014
Skills
- Verbal and Written Communication
- Business Administration
- Customer Retention
- Oversee Administrative Functions
- Data Confidentiality
- Online Databases
- Project Management
- Vendor Engagement
- Process Improvement
- Accounts Payable and Receivable
- Customer Relations
- Records Organization and Management
Timeline
Business Manager
BBDO MW
02.2018 - Current
Accounting/Billing Administrator
4COM
06.2012 - 06.2017
B.A. - Communications
St. Catherine’s University
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