Summary
Overview
Work History
Education
Skills
Timeline
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Mary K. Waskewich

Mary K. Waskewich

Batesville,IN

Summary

Highly motivated professional with over ten years of experience in delivering exceptional administrative support and customer service. Proficient in a wide range of computer applications and consistently demonstrating advanced communication skills. Recognized by superiors for efficient planning and managing multiple assignments to meet deadlines. Possesses a well-developed skill set and a strong willingness to learn and take on additional responsibilities.

Overview

16
16
years of professional experience

Work History

Spiritual Director

Spiritual Direction With Mary Waskewich
01.2023 - Current
  • Built strong relationships with clients to provide tailored support during their spiritual journeys.
  • Guided individuals through difficult life changes using wisdom traditions.
  • Facilitated workshops aimed at achieving balanced lifestyles through spiritual methods.
  • Ensured effective guidance delivery by staying informed on the latest developments in the field.
  • Created tailored spiritual programs to enhance individual well-being.
  • Cultivated partnerships in the wellness sector for extensive care coordination.
  • Collaborated with community organizations to expand access to spiritual resources.
  • Created individualized assessments to evaluate client''s progress towards identified goals in their spiritual journey.

Program, Administrative and Marketing Coordinator

Oldenburg Franciscan Center
03.2020 - Current
  • Writes/edits and coordinates the development of a biyearly program brochure with the Director and Marketing Coordinator
  • Provides a welcoming experience to all OFC guests
  • Presents programs relating to spirituality as needed and required
  • Provides audio/visual technical support for presenters (PowerPoint presentations, video displays)
  • Sends monthly marketing communications to local papers and Franciscan organizations to advertise upcoming programs
  • Set up materials, chairs, handouts, and any audio/visual equipment required for programs
  • Solicits volunteers for hosting when needed
  • Marketing and website management
  • Oversees all administrative duties and responsibilities

Customer Service Associate

Miami University
08.2016 - 03.2020
  • Optimized workflows to elevate guest satisfaction at the conference center.
  • Streamlined office operations.
  • Managed incoming calls with professionalism.
  • Provided support to public inquiries.
  • Delivered exceptional customer support across various inquiries.
  • Conducted comprehensive data processing operations.
  • Ensured accurate documentation and streamlined record-keeping processes.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Senior Administrative Assistant

Cincinnati Children's Hospital
08.2009 - 08.2016
  • Enhanced operational efficiency at Coordinated activities between academic affairs and career development departments..
  • Developed cooperative relationships with various internal and external groups.
  • Produced compelling written material tailored to target audiences.
  • Established effective methods for communication.
  • Enhanced learning through proficient academic guidance.
  • Planned, organized, and managed events fostering engagement and efficiency.
  • Experienced in utilizing various technologies to meet project needs.
  • Create and maintain travel arrangements
  • Analyze budget expenditures, financial reports, and allocations
  • Compilation of confidential data and information for board members
  • Managed and coordinated multiple calendars for senior executives.
  • Office of Academic Affairs and Career Development

Education

Bachelor of Science - Psychology

INDIANA WESLEYAN UNIVERSITY
Indianapolis, IN
04.2025

Associate of Applied Science - Office Administration

IVY TECH
Richmond
07.2008

Skills

  • Empathetic emotional support
  • Guiding individuals through spiritual growth and practice
  • Strong communication and problem-solving abilities
  • Handling customer inquiries and resolving issues
  • Office management, scheduling, and event coordination
  • Multitasking and maintaining efficient operations
  • Working independently and as part of a team
  • Coordinating tasks and supporting team members

Timeline

Spiritual Director

Spiritual Direction With Mary Waskewich
01.2023 - Current

Program, Administrative and Marketing Coordinator

Oldenburg Franciscan Center
03.2020 - Current

Customer Service Associate

Miami University
08.2016 - 03.2020

Senior Administrative Assistant

Cincinnati Children's Hospital
08.2009 - 08.2016

Bachelor of Science - Psychology

INDIANA WESLEYAN UNIVERSITY

Associate of Applied Science - Office Administration

IVY TECH

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Mary K. Waskewich