Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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MARY LABAS

Uncasville,CT

Summary

Hardworking and motivated Store Manager with 10 years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

10
10
years of professional experience

Work History

Store Manager

Starbucks
07.2022 - Current
  • Confidently manages a 30 person staff that has become the highest volume store in eastern Connecticut grossing over $70,000 per week
  • Drives customer engagement through training and holding partners accountable for delivering legendary customer service
  • Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll
  • Actively manages store partners by conducting performance assessments quarterly, providing feedback, scheduling partner check-ins, and setting challenging goals to improve partner performance
  • Manages ongoing partner performance using performance management tools to support organizational objectives and develop talent
  • Utilizes multiple operational tools to plan for and achieve operational excellence in the store
  • Tools include Intelligent Labor Scheduling, Weekly and Monthly Status Reports, Profit and Loss Statements, cash management and inventory management
  • Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives
  • Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments
  • Reinforces individual and team accomplishments by using existing organizational tools and programs, and by finding new and creative styles of recognition
  • Monitors store staffing levels to ensure partner development, talent acquisition, and to maintain store operational requirements.

Assistant Manager

Starbucks
11.2021 - 07.2022
  • Achieved record sales and operational metrics
  • Negotiated agreements between partners to clarify misunderstandings in coaching and resolve conflicts that affect performance and morale
  • Led a team that was top 5% in the Area for drive-thru times, and consistently achieved the best drive-thru times in the district
  • Coached and observed the store environment, utilized management information tools, and analyzed decision center reports to set goals and address trends and opportunities in store performance
  • Monitored cash intake and deposit records, which increased accuracy and reduced discrepancies
  • Leveraged auto-ordering by managing the inventory control process to restore backstock, control costs, and maintain sales floor levels that met customer needs.

Shift Supervisor and Barista Trainer

Starbucks
09.2013 - 11.2021
  • Trained 3 Store managers, 15 shift supervisors, and over 100 new baristas, across both licensed and corporate stores
  • Trained an entire 12 partner opening team for Foxwoods Resort Casino.

Education

Some College (No Degree) - Political Science

Uconn
Storrs, CT

Skills

  • Policy Implementation
  • Staff Development
  • Performance Management
  • Expense Tracking
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Demonstrates experience at building community relationships
  • Payroll Processing
  • Microsoft Office

Community Service

AFN Pounds for Patriots, 2021-01-01, 2023-12-31

Timeline

Store Manager

Starbucks
07.2022 - Current

Assistant Manager

Starbucks
11.2021 - 07.2022

Shift Supervisor and Barista Trainer

Starbucks
09.2013 - 11.2021

Some College (No Degree) - Political Science

Uconn

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MARY LABAS