Summary
Overview
Work History
Skills
Timeline
Generic

Mary LaCrue

Englewood,CO

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

5
5
years of professional experience

Work History

General Manager

Indulge Golden
Golden , CO
08.2021 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Waitress

Old Chicago Pizza
Englewood , CO
07.2019 - 03.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Prepared checks accurately and processed payments promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.

Skills

  • Staff Supervision
  • Sales
  • Customer Relationship Management
  • Expense Control
  • Operations Oversight
  • Customer Retention
  • Schedule Management
  • Vendor Sourcing
  • Service Quality Improvement
  • Employee Scheduling
  • Labor Cost Controls
  • Performance Evaluations
  • Event Management and Promotion
  • Staff Training
  • Staffing
  • Staff Management
  • Time Management
  • Purchasing

Timeline

General Manager

Indulge Golden
08.2021 - Current

Waitress

Old Chicago Pizza
07.2019 - 03.2024

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Mary LaCrue