Mary Lane
Social Work
Landover,Maryland
Summary
Dedicated and compassionate worker with a strong background in providing support and assistance to individuals and families in need, specializing in Death Care, Education, Multimedia, and therapeutic group homes. Skilled in conducting assessments, developing treatment plans, and connecting clients to community resources. Proficient in crisis intervention and adept at advocating for vulnerable populations. Collaborative team player with excellent communication and organizational skills, committed to promoting social justice and empowering those facing adversity to achieve positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
My Own Place
06.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
Registered Behavior Technician
Behavioral Freamework
05.2024 - Current
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported client using principles of applied behavior analysis.
- Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Enhanced client progress by implementing individualized behavior support plans under supervision.
- Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
Therapeutic Group Home Counselor
Hearts and Home for youth
02.2023 - 07.2023
- Provided individual and group counseling sessions to residents in a therapeutic group home setting, focusing on emotional and behavioral management.
- Developed and implemented personalized treatment plans for each resident in collaboration with a multidisciplinary team including social workers, psychologists, and psychiatrists.
- Facilitated therapeutic group activities such as art therapy, mindfulness exercises, and anger management workshops to promote emotional regulation and social skills.
- Conducted regular assessments and progress evaluations to track residents' mental health improvements and adjust treatment plans accordingly.
- Maintained a safe and supportive environment within the group home, enforcing behavioral boundaries and crisis intervention techniques when necessary.
Location Manager
Cherryhill Programs - Pentagon Mall
12.2019 - 12.2022
- Develop, implement, and maintain effective interview and hiring processes
- Establish comprehensive recruitment strategies to assist Hiring Managers meet their staffing needs
- Source and recruit new talent through referral programs, grassroot efforts, hiring events, and paid advertisements
- Coordinate and conduct screens and interviews for new and returning candidates
- Guide and support candidates throughout the recruitment, hiring, and onboarding process
- Ensure compliance with standard onboarding practices and procedures
- Partner with Hiring Managers to understand hiring needs, job requirements, and location-specific details
- Provide regular updates and reports on recruitment progress to stakeholders
- Collaborate with HR peers to develop and implement strategic employee engagement programs
- Assist with orientation and continual training opportunities
- Maintain strict confidentiality and professionalism with sensitive information
- Other duties as assigned
Family Service Counselor
Service Corporation International
11.2021 - 07.2022
- Builds at-need charts
- Verifies at-need files before sent for verification
- Performs blind checks
- Follows up with memorial renderings, processes and timelines
- Notifies families when flowers are placed
- Sets Arrangement Continuation Appointments
- Designs memorials
- Serves at-need cemetery families that currently own property
- Sets follow-up visits at the at-need arrangement conference
- Logs information for Family Service Counselors
- Meets with funeral home at-need families
Car Sales
Auto Giants
08.2021 - 11.2021
- Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
- Analyzes guest concerns/inquires and handles them accordingly
- Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product-related
- Combines active listening with proactive decision-making skills to benefit Toyota and Lexus guests
- Multitasking daily. Talking and typing while actively listening to the guest; utilizing multiple software applications at once
- Research unique guest requests using online resources and identify opportunities to improve the guest experience
- Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing and navigation
- High emotional intelligence to effectively support low-effort guest experience
- Attendance and punctuality are essential for this position
- Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need
Family Service Counselor
StoneMor - Washington National Cemetery
06.2021 - 08.2021
- Guides individuals and families through end of life memorial planning utilizing sales presentations and additional tools provided by Everstory.
- Provides individuals and families with options to best meet their unique needs, or the unique needs of a deceased loved one. This includes touring the location, identifying location of existing or potential plots, and advising customers on in-ground burial options, above ground entombment options, cremation options, memorials, and merchandise. Understands and presents all associated costs and advises customers on financing options; ensuring that all financing is finalized prior to interment.
- Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads (hot, warm, cold).
- Plan and conduct community outreach events, both on site and off site, to build relationships within the broader community and generate new leads.
- Completes all required paperwork, processes and authorizations required to finalize a sale and deliver the service/product from start to finish.
- Actively participates in supporting services at the location.
- Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.
Lead Teacher
LTH Infants and Toddlers
07.2020 - 06.2021
- Conducted student assessments and maintained accurate records to track progress and identify areas for growth
- Collaborated with parents and school administrators to build a strong community and ensure open communication about student performance
- Participated in professional development opportunities to stay current on best practices in early childhood education and incorporate new tools and strategies for student success
- Implement developmentally appropriate activities to enhance infants' cognitive, social, and emotional growth
- Maintain a safe and nurturing environment for infants to explore and learn
- Communicate regularly with parents to provide updates on their child's progress and well-being
Camp Site Director
Trailblazers
06.2020 - 07.2020
- Supervise Team Supervisors, who in turn work directly with 3-4 small camp groups
- Facilitate schedule of staff leadership meetings for check-ins and program planning
- Respond to escalated behavior challenges and conflicts between campers or staff
- Identify the need for in-service training and develop it in conjunction with the Assistant SPD
- Oversee staff and program evaluations
- Cultivate effective working relationships with parents and school administrators
- Ensure timely and accurate completion of records/paperwork
- Ensure that site maintains SACC compliance
- Maintain regular communication with Assistant School Programs Director
Field Photographer
Life Touch
09.2019 - 12.2019
- Documented school events, activities, and portraits capturing genuine moments and emotions
- Managed photography equipment and lighting to ensure high-quality images in various indoor and outdoor settings
- Coordinated with school staff and administrators to schedule photo sessions and ensure a smooth photography workflow
- Edited and retouched photos using editing software to deliver polished final products to clients
- Collaborated with a team of photographers and assistants to cover multiple school events simultaneously
Teacher
Kindercare Education -Champions
04.2019 - 08.2019
- Developed and implemented engaging lesson plans that cater to diverse learning styles and abilities
- Utilized effective classroom management techniques to create a positive and productive learning environment
- Collaborated with colleagues to design and assess curriculum aligned with state standards
- Provided personalized feedback to students to support their academic growth and development
- Organized and led extracurricular activities to enhance students' overall educational experience
Photography Teacher
After School All Stars
09.2018 - 04.2019
- Developed and implemented interactive lesson plans that catered to a wide range of students' learning styles and skill levels
- Organized and led photography field trips to help students apply classroom learning in real-world settings
- Utilized industry-standard software and equipment to teach students how to edit and enhance their photographs
- Collaborated with other art teachers to incorporate photography into interdisciplinary projects and exhibitions
New Born Photographer
MOM365
01.2017 - 09.2018
- Photograph beautiful newborn babies with a smile.
- Create a happy, warm, welcoming experience for families.
- Team players only - Teams WIN!
- Capture memories that will last a lifetime.
- Help parents find a portrait package that meets their needs and wants.
- Interact with families and hospital staff with warmth and professionalism.
- Create beautiful and high-quality images of newborns in different poses and settings
- Excellent understanding of lighting techniques and composition to ensure stunning photos
- Ability to work with newborns gently and patiently to achieve desired poses
- Proficient in post-processing and editing techniques to enhance the final images
Election Judge
Prince Georges County Election Office
01.2024 - 01.2017
- Managed voter check-in process at polling location, ensuring accuracy and efficiency
- Enforced election laws and regulations to maintain a fair and secure voting environment
- Assisted voters with questions and concerns about the voting process and ballot
- Oversaw the operation of voting machines and equipment to ensure proper functioning
- Coordinated with other election judges and poll workers to maintain a smooth election day operation
Sales Rep.
Electronics HHGreg
09.2016 - 01.2017
- Utilized product knowledge to successfully sell a wide range of electronics including smartphones, laptops, and home entertainment systems to individual customers
- Built and maintained strong relationships with retail partners to increase store presence and drive sales performance
- Consistently met or exceeded sales targets by utilizing effective sales techniques and overcoming objections in a fast-paced retail environment
- Actively participated in product training sessions and stayed up-to-date on industry trends to effectively communicate product features and benefits to customers
- Provided exceptional customer service by guiding customers through product demonstrations, troubleshooting issues, and recommending accessories or add-ons to enhance their purchase
Education
Associate of Science - Psychology
Prince George's Community College
Upper Marlboro, MD 05.2001 -
No Degree - Social Work
University of Maryland
05.2023 - Current
BS - Digital Cinematography
Full Sail University
08.2019 - 05.2021
High School Diploma - TV Production
Suitland High School CVPA
08.2013 - 05.2017
Skills
First aid and safety
Patient care
Patient education
Empathy and patience
Decision-making support
Compassionate caregiving
Health and safety requirements
Problem-solving
Time management
Social skills development
Behavioral support
Behavioral management
Case documentation
Care plan management
Verbal and written communication
Team collaboration
Active listening
Record keeping
Accomplishments
- INTERNSHIP PGCPS CHANNEL 96 August 2016
- SENIOR AID- CRI PROGRAM SUITLAND HIGH SCHOOL May 2017
- SENIOR AID- VICE PRINCIPLE SECRETARY SUITLAND HIGH SCHOOL May 2017
- SPECIAL OLYMPICS BUDDY PRINCE GEORGES COUNTY SCHOOL SYSTEM April 2017
Timeline
Direct Support Professional
My Own Place
06.2024 - Current
Registered Behavior Technician
Behavioral Freamework
05.2024 - Current
Election Judge
Prince Georges County Election Office
01.2024 - 01.2017
No Degree - Social Work
University of Maryland
05.2023 - Current
Therapeutic Group Home Counselor
Hearts and Home for youth
02.2023 - 07.2023
Family Service Counselor
Service Corporation International
11.2021 - 07.2022
Car Sales
Auto Giants
08.2021 - 11.2021
Family Service Counselor
StoneMor - Washington National Cemetery
06.2021 - 08.2021
Lead Teacher
LTH Infants and Toddlers
07.2020 - 06.2021
Camp Site Director
Trailblazers
06.2020 - 07.2020
Location Manager
Cherryhill Programs - Pentagon Mall
12.2019 - 12.2022
Field Photographer
Life Touch
09.2019 - 12.2019
BS - Digital Cinematography
Full Sail University
08.2019 - 05.2021
Teacher
Kindercare Education -Champions
04.2019 - 08.2019
Photography Teacher
After School All Stars
09.2018 - 04.2019
New Born Photographer
MOM365
01.2017 - 09.2018
Sales Rep.
Electronics HHGreg
09.2016 - 01.2017
High School Diploma - TV Production
Suitland High School CVPA
08.2013 - 05.2017
Associate of Science - Psychology
Prince George's Community College
05.2001 -
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