Mary Lassiter
Lincolnton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Dental Office Manager
John L. Lassiter, DDS
Lincolnton, NC
10.2020 - Current
- Manage 6 employees, oversee daily activities, and handle patient appointments, cancellations, and last-minute adjustments
- Process all practice payments
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Review and approve staff vacations, sick leave, and personal leave, as well as oversee staff scheduling to ensure full office coverage
- work with payroll company to insure correct payroll figures submitted
- update Employee Handbook as needed
- Review and update Radiation Compliance Manual
Church Administrator
Emmanuel Lutheran Church
Lincolnton, NC
10.2004 - 09.2019
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Created and updated membership rosters, church documents and basic reports.
- Greeted visitors, callers and members of congregation courteously and promptly
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 3 employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
High School Diploma -
Charlotte Latin High School
Charlotte, NCAssociate of Arts -
St. Mary's Junior College
Raleigh, NCNo Degree -
College of Charleston
Charleston, SCSkills
- Patient Care
- Regulatory Requirements
- Inventory Management
- Schedule Management
- Office Meetings
- Human Resources
- Customer Service
- Documentation
- Financial Management
- MS Office
- Professional and Courteous
- Computer Skills
- Eaglesoft
Timeline
Dental Office Manager
John L. Lassiter, DDS
10.2020 - Current
Church Administrator
Emmanuel Lutheran Church
10.2004 - 09.2019
High School Diploma -
Charlotte Latin High School
Associate of Arts -
St. Mary's Junior College
No Degree -
College of Charleston