Mary Latoza
LaFayette,United States
Summary
Dynamic and detail-oriented professional with a proven track record at House N Order and Dr. Donald Mackler. Adept in Microsoft Word, Microsoft Excel, Adobe Photoshop and skilled in fostering professional relationships. Excelled in enhancing clinic efficiency and document organization, showcasing meticulous attention to detail and exceptional client relations. Demonstrated ability to streamline processes, resulting in significant improvements to operational workflows.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
House N Order
05.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Medical Assistant
Dr. Donald Mackler
02.2012 - 05.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
Certificate Of Technical Studies - Graphic Arts & Media Design
Middle Georgia College
Macon, GA05.2018
Certificate Of Technical Studies - Plumbing
Moddle Georgia College
Macon05.2009
Certificate Of Technical Studies - Medical Assistant
Academy of Allied Health
Chattanooga, TN05.1997
Certificate Of Technical Studies - Emergency Medical Technician
Chattanooga State Community College
Chattanooga, TN05.1991
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Excel spreadsheets
- Supervising staff
- Microsoft PowerPoint
- Meticulous attention to detail
- Filing and data archiving
- Deadline-oriented
- Data organization
- Training and coaching
- Quickbooks
- AR/AP
- Physician billing
- Ten-Key Data Entry
- Phone call answering
- Multi-line telephone system operation
- Highly organized
- Adobe Photoshop, Illustrator, and InDesign
Accomplishments
Academy of Allied Health
Class President
4.0 G.P.A
Middle Georgia College Valedictorian
Rookie E.M.T.of the Year 1992
Timeline
Administrative Assistant
House N Order
05.2020 - Current
Medical Assistant
Dr. Donald Mackler
02.2012 - 05.2016
Certificate Of Technical Studies - Graphic Arts & Media Design
Middle Georgia College
Certificate Of Technical Studies - Plumbing
Moddle Georgia College
Certificate Of Technical Studies - Medical Assistant
Academy of Allied Health
Certificate Of Technical Studies - Emergency Medical Technician
Chattanooga State Community College
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