Mary Lautenbach
NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Representative
St Peters Health Partners
12.2022 - 12.2023
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Worked diligently to meet or exceed departmental goals for registration completion rates, contributing positively to the organization''s overall efficiency.
Receptionist
Hair & Body Essentials Day Spa
02.2022 - 04.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Medical Secretary
Saratoga Ophthalmology
10.2021 - 05.2022
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Bistro Supervisor
The Bistro at Pavilion Grand Hotel
08.2015 - 03.2020
- Assisted coordinating catering for corporate events, multi-course private dinners, and holiday parties.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
- Collaborated with management to strategize long-term growth plans for the bistro based on market research analysis.
Education
Nutrition Sciences
CCV
Winooski, VTHigh School Diploma -
SHS
Springfield, VT2009
Skills
- Client Relations
- Telephone Etiquette
- Conflict Resolution
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Electronic Medical Records
- Positive Attitude
- Continuous Learning
Timeline
Medical Representative
St Peters Health Partners
12.2022 - 12.2023
Receptionist
Hair & Body Essentials Day Spa
02.2022 - 04.2023
Medical Secretary
Saratoga Ophthalmology
10.2021 - 05.2022
Bistro Supervisor
The Bistro at Pavilion Grand Hotel
08.2015 - 03.2020
Nutrition Sciences
CCV
High School Diploma -
SHS
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