Overview
Work History
Education
Certification
Timeline
Generic

Mary Layne

Nampa

Overview

17
17
years of professional experience
1
1
Certification

Work History

Phlebotomy Supervisor

Saint Alphonsus Regional Medical Center
01.2023 - Current
  • Spearhead operational leadership for hospital-wide phlebotomy services, coordinating 24-hour inpatient and outpatient workflows
  • Manage a team of 40+ phlebotomists, ensuring optimal staffing through strategic planning to maximize department productivity
  • Implement performance evaluations, mentoring, and staff development plans to enhance team skills and patient satisfaction
  • Establish and standardize laboratory policies and procedures in compliance with TJC and CMS standards
  • Drive patient satisfaction initiatives by streamlining processes for quality, accuracy, and timeliness of laboratory services
  • Oversee budgeting processes, including staffing reports and process improvement recommendations for leadership
  • Foster seamless communication with the Laboratory Medical Director, nursing teams, and medical providers to ensure service excellence
  • Navigate high-pressure environments, maintaining calm and efficiency during critical situations

Clinical Lead

Saint Alphonsus Medical Group
01.2021 - 01.2023
  • Directed clinical operations across 70 Saint Alphonsus Medical Group clinics, ensuring seamless coordination of float pool staffing and day-to-day clinic needs
  • Created and executed new educational programs for onboarding and upskilling staff, driving compliance with licensure and certification requirements
  • Supervised 40+ staff schedules, optimizing resource allocation to meet operational demands across multiple clinics
  • Conducted performance evaluations, mentoring, and coaching to enhance team performance and patient care quality
  • Delivered detailed process improvement reports to organizational directors and leadership, identifying gaps and streamlining clinic workflows
  • Led clinic readiness initiatives for TJC and CMS surveys, ensuring adherence to compliance standards
  • Championed ongoing staff education and development, fostering a culture of continuous learning and professional growth

Registered Medical Assistant

Saint Alphonsus Medical Group
01.2010 - 01.2021
  • Delivered comprehensive patient care in diverse clinical settings, including Comprehensive Pain and Spine Clinic, OBGYN, and Women’s Specialty Care - Gynecologic Oncology
  • Ensured compliance with TJC, CMS, and CLIA regulations, maintaining operational excellence and high-quality standards
  • Led Lean improvement projects to streamline workflows, resulting in enhanced efficiency and patient satisfaction
  • Partnered with clinical leadership to improve care delivery and implement best practices during challenging circumstances, including the pandemic
  • Trained and mentored new team members as a preceptor, fostering professional growth and skills development
  • Facilitated seamless communication between administrative staff and clinical teams, aligning priorities to optimize patient care outcomes

Medical Assistant Instructor

Carrington College
01.2018 - 01.2019
  • Instructed and mentored 20–30 students, preparing them for successful careers as Registered Medical Assistants
  • Delivered dynamic, competency-based instruction aligned with National Healthcare Association guidelines
  • Conducted weekly performance evaluations and provided constructive feedback to enhance student learning outcomes
  • Developed tailored instructional techniques to accommodate diverse learning styles and capabilities
  • Fostered accountability by clearly communicating program standards, course requirements, and evaluation procedures
  • Maintained open and supportive communication with students, tracking progress and providing individualized mentorship
  • Ensured adherence to state and college policies while fostering a collaborative and engaging learning environment

Facility Administrator, Medical Assistant

The Cottages
01.2012 - 01.2013
  • Directed daily operations of the medical facility, including budget management, staffing, and financial planning, achieving consistent operational efficiency
  • Mediated and resolved complex conflicts among staff, families, and healthcare providers, fostering trust and collaboration
  • Developed and implemented a streamlined onboarding process, improving new employee integration and readiness
  • Strengthened team dynamics through targeted team-building initiatives, resulting in improved staff morale and performance
  • Cultivated client relationships and executed marketing strategies that increased community engagement and facility visibility

Certified Nursing Assistant/Medical Assistant

Treasure Valley Hospice
01.2008 - 01.2010
  • Delivered compassionate end-of-life care, providing physical and emotional support to patients and their families
  • Assisted with daily living activities and medical care, ensuring patient comfort and dignity
  • Collaborated with interdisciplinary teams to develop and implement personalized care plans
  • Maintained detailed patient records, ensuring compliance with healthcare regulations and quality standards

Education

Medical Assisting Program -

Milan Institute
01.2009

Certification

  • American Heart Association Basic Life Support for HealthCare Provider (BLS/HCP)
  • American Medical Technology - Registered Medical Assistant

Timeline

Phlebotomy Supervisor

Saint Alphonsus Regional Medical Center
01.2023 - Current

Clinical Lead

Saint Alphonsus Medical Group
01.2021 - 01.2023

Medical Assistant Instructor

Carrington College
01.2018 - 01.2019

Facility Administrator, Medical Assistant

The Cottages
01.2012 - 01.2013

Registered Medical Assistant

Saint Alphonsus Medical Group
01.2010 - 01.2021

Certified Nursing Assistant/Medical Assistant

Treasure Valley Hospice
01.2008 - 01.2010
  • American Heart Association Basic Life Support for HealthCare Provider (BLS/HCP)
  • American Medical Technology - Registered Medical Assistant

Medical Assisting Program -

Milan Institute

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Mary Layne