Mary Ledoux

• Supported team in developing strategic initiatives to enhance operational efficiency.
• Assisted in analyzing data to identify trends and inform decision-making processes.
• Contributed to project planning by coordinating schedules and resources effectively.
• Engaged in regular training sessions to improve knowledge of industry best practices.
• Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Worked well in a team setting, providing support and guidance.
• Defined and identified test cases for new application development.
• Oversaw planning, application development, verification and risks involved in software projects.
• Designed databases facilitating application development allowing creation, modification and implementation of queries.
• Optimized database performance with the integration of SQL and NoSQL databases in application development.
• Provided input on complex application development and quality delivery.
• Created complex functions, scripts, stored procedures and triggers to support application development.

• Provided technical support for client inquiries, resolving issues efficiently and enhancing customer satisfaction.
• Managed ticketing system to track, prioritize, and escalate client requests, ensuring timely responses.
• Developed user guides and documentation to assist clients in utilizing software effectively.
• Collaborated with cross-functional teams to implement software updates, improving functionality based on client feedback.

Designed, Developed & Maintained databases for the F-15 System Program Office (SPO) at Wright-Patterson AFB for he Israeli Air Force (IAF)

Provide computer support to Major department of defense's Integrated Products Team (IPT) including LAN HW/SW support and troubleshooting and training users on new IAF Applications.

Provided Administrative Support to the department of Acquisition and the depart of Configuration Management including the tracking of all Government Finance contracts.