Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Lee

Littleton,CO

Summary

Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Meticulous hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Interesting Hostess with 9 years of experience. Expert in [Senior Living functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at Hosting with training in latest technology. Interesting Hostess with [9] years of experience. Expert in Senior Dining restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at Hosting with training in latest technology. To seek and maintain Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

50
50
years of professional experience

Work History

Dining Room Hostess

Vi At Highlands Senior Living
02.2016 - 11.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Delivered pick-up and curbside orders to guests
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for Senior Living restaurant with social relevancy and intentionality.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Promoted business loyalty by fostering positive customer relationships.
  • Seated patrons based on guest preferences and seating availability.

Bed and Breakfast Proprietor

Self
04.2004 - 07.2017
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.4
  • Oversaw day-to-day operations of 4-room hotel with staff of 1 employee.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Developed and implemented promotional strategies to increase occupancy.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.

Front Office Assistant

R. Beryl Hunter
09.2001 - 04.2004
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support, addressing routine, and special requirements.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Developed and implemented office policies to enhance efficiency in operations.
  • Maintained transaction security by verifying payment cards against identification.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Developed and implemented strategies to streamline office operations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Front Office Manager, Front Desk Receptionist

Many -Dermatology, Family Medicine, Oral Surgery,
07.1973 - 04.2004
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.

Back Office Lead Medical Assistant

Sorkin Dermatology
12.1980 - 10.1998
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Developed and maintained filing systems to facilitate easy access to information.w
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 90+ patients per day.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 90+ patients per day.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

No Degree - Psychology

Metropolitan State University of Denver
Denver, CO

High School Diploma -

North High School
Denver, CO
06.1974

Skills

  • Plates Presentation
  • Seating Assignment Preparation
  • Kitchen Staff Management
  • Reservation Documentation
  • Dining Crew Workflow Optimization
  • Guest Experience Management
  • High-Volume Dining
  • Wheelchair Support
  • To-Go Order Preparation
  • Phone Inquiries
  • Guest Flow
  • Taking Reservations
  • Table Setting Arrangements
  • Guest Inquiries
  • Special Dietary Requirements
  • Menu Memorization
  • Developing Rapport with Guests
  • Ordering Procedures
  • Guest Satisfaction
  • Guest Accommodations
  • Reading Comprehension
  • Front of House Display Creation
  • Food Preparation and Safety
  • Dining Customer Service
  • Greeting and Escorting Guests
  • Table Setting Knowledge
  • Reservation Coordination
  • Natural Leadership
  • Performance Improvement
  • Dining Room Monitoring
  • Hospitality and Accommodation
  • Critical Thinking
  • Patron Support
  • Guest Relations
  • Hospitality Service Expertise
  • Customer Orders
  • Tact and Diplomacy
  • Safe Work Practices
  • Organizational Talent
  • Availability Record Keeping
  • Organization and Time Management
  • Call Transfers
  • Complex Problem-Solving
  • Multi-Line Telephone Systems
  • Workflow Coordination
  • Customer Preferences
  • Shift Management
  • Warm and Friendly
  • Active Listening and Communication
  • Calendar and Scheduling Software
  • Front- and Back-Of-House Coordination
  • Enter Orders
  • Assigning Tables
  • Train Staff
  • Customer Loyalty

Timeline

Dining Room Hostess

Vi At Highlands Senior Living
02.2016 - 11.2023

Bed and Breakfast Proprietor

Self
04.2004 - 07.2017

Front Office Assistant

R. Beryl Hunter
09.2001 - 04.2004

Back Office Lead Medical Assistant

Sorkin Dermatology
12.1980 - 10.1998

Front Office Manager, Front Desk Receptionist

Many -Dermatology, Family Medicine, Oral Surgery,
07.1973 - 04.2004

No Degree - Psychology

Metropolitan State University of Denver

High School Diploma -

North High School

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Mary Lee