Summary
Overview
Work History
Education
Skills
Timeline
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Mary Lee

Jersey City,New Jersey

Summary

Skilled in effective communication,problem-solving,and empathetic listening. proven ability to handle challenging situations with patience and professionalism. In addition to obtaining employment within a organization i can grow and demonstrate my customer service and positive attitude in a team base environment

Overview

7
7
years of professional experience

Work History

Cabin Supervisor

PROSPECT AIRLINES
02.2022 - 11.2023
  • Improved cabin safety by implementing comprehensive training programs for crew members.
  • Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
  • Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.
  • Streamlined pre-flight preparations to ensure timely departures and arrivals.

2nd Shift Lead

RaceTrac
06.2016 - 07.2021
  • Improved team productivity by implementing efficient workflows and optimizing shift schedules.
  • Enhanced employee performance through regular feedback, coaching, and tailored training programs.
  • Streamlined communication between shifts for seamless handovers and increased overall efficiency.
  • Reduced downtime by proactively addressing potential issues with equipment maintenance plans.
  • Promoted a safe working environment by enforcing safety policies and conducting regular inspections.
  • Boosted employee morale and job satisfaction by creating an inclusive and supportive work culture.
  • Assisted management in identifying top performers for promotion opportunities or additional responsibilities.

Education

CMA - Medical Assisting

Garden State Science And Technology Institute
Jersey City, NJ
12.2022

High School Diploma -

New Jersey City University
Jersey City, NJ
06.2009

Skills

SET CLEAR GOALS

CUSTOMER SERVICE EXPERIENCE

COMMUNITION SKILLS

PROBLEM SOLVING

GOOD ORGANIZATION

ADAPTABILITY

GOOD LISTENING SKILLS

TEAM PLAYER

DECISION MAKING

Timeline

Cabin Supervisor

PROSPECT AIRLINES
02.2022 - 11.2023

2nd Shift Lead

RaceTrac
06.2016 - 07.2021

CMA - Medical Assisting

Garden State Science And Technology Institute

High School Diploma -

New Jersey City University

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Mary Lee