Mary Lee Her
239 Dejon Ct, Woodbury,Minnesota
Summary
Prepared to join an organization that is dedicated to enhancing workplace growth and confidence in services while utilizing my detail-focused dedication and quality interpersonal interactions to achieve a place on the team.
Overview
28
28
years of professional experience
Work History
Facilities Specialist
Qwest Communications/CenturyLink/Lumen Technologies, Inc
Saint Paul, MN
12.2019 - 07.2024
- Collaborated with outside repair technicians on facility operations and maintenance activities.
- Assigned facilities to fallout orders that failed to process through the automated assignment flow.
- Assisted central office technicians with troubleshooting customer high speed internet repairs and service orders for copper and fiber technologies.
- Coordinated with engineers and technician maintenance schedules to ensure operational telephone and internet efficiency.
- Reset customer equipment profiles and passwords.
Service Delivery Coordinator
Qwest Communications/CenturyLink/Lumen Technologies, Inc
Minneapolis, MN
10.2014 - 12.2019
- Collaborated with the Sales Team to provide customized services to meet specific needs for Business and Government customers.
- Assisted in project management for service improvement initiatives across divisions.
- Provided cross team support resolving technical issues related to active and ordered services.
- Coordinated service delivery operations across multiple teams and departments.
- Managed customer inquiries through phone and email communication effectively.
- Worked closely with Account Managers to ensure timely resolution of any problems or issues that arose during the provisioning process.
Credit Consultant
Qwest Communications/CenturyLink/Lumen Technologies, Inc
Saint Paul, MN
10.2014 - 12.2019
- Answered inbound calls to assistance customers with payments and deposits.
- Issued service orders to reconnect services which were suspended due to delinquency.
- Responded promptly to inquiries from customers regarding their current account status.
- Collaborated with colleagues across departments to ensure accuracy of billed services.
- Assisted corporate trainer with newly hired credit consultants during call center simulations.
- Participated in targeted focus groups, including offline work dedicated to outbound calls to collect on delinquency accounts.
- Recommended appropriate products when necessary to help customers maintain a manageable experience with services.
- Accepted and processed customer payments and applied toward account balances.
- Supported Financial Credit Team as an in-charge with escalations while Management Team was out of office.
Sales Consultant
Qwest Communications/CenturyLink/Lumen Technologies, Inc
Saint Paul, MN
08.2001 - 10.2014
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Provided expert guidance on telecommunications solutions for diverse client needs.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Analyzed customer needs and identified solutions to meet their requirements.
Membership Services Representative
Sam's Club
White Bear Lake, MN
11.1996 - 08.2000
- Processed membership applications and renewals efficiently.
- Monitored renewal dates for existing memberships and coordinated follow-up activities as needed.
- Educated members on program benefits and promotions.
- Performed administrative tasks such as filing documents, data entry, or preparing correspondence.
- Managed payment and refund transactions in correlation to member needs.
Education
High School Diploma -
Central Senior High School
Saint Paul, MNSkills
- Microsoft Office
- Office machines
- Multi-line phone systems
- ACD phone systems
- Attention to detail
- Team leadership
- Work order management
- Customer relationship management
- Troubleshooting
- Facilities management
- Special projects
- Multitasking Abilities
- Analytical skills
- Service delivery
- Effective communication
- Cross-department collaboration
- Teamwork and collaboration
- Customer service and support
- Training assistance
- Excellent communication skills
Hobbies and Interests
- Self-proclaimed "horror movie snob," with a strong emphasis on zombies, vampires and werewolves - in that order. It's hard to get a genuine "I like this!" from me.
- Avid makeup enthusiast. I am a moderator of the Admin Group on one of the largest ColourPop-based FaceBook Groups, where members have a safe place to share questions, reviews, creative applications, makeup looks and much more.
- I love hiking and waterfalls. Since I enjoy both things, I often plan a hike that leads to the viewing of a waterfall.
Timeline
Facilities Specialist
Qwest Communications/CenturyLink/Lumen Technologies, Inc
12.2019 - 07.2024
Service Delivery Coordinator
Qwest Communications/CenturyLink/Lumen Technologies, Inc
10.2014 - 12.2019
Credit Consultant
Qwest Communications/CenturyLink/Lumen Technologies, Inc
10.2014 - 12.2019
Sales Consultant
Qwest Communications/CenturyLink/Lumen Technologies, Inc
08.2001 - 10.2014
Membership Services Representative
Sam's Club
11.1996 - 08.2000
High School Diploma -
Central Senior High School