Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Mary Leiby

Oregon City,OR

Summary

Reliable Courier with background in delivering packages safely and efficiently. Familiarity with route planning, customer service, and handling sensitive documents sets apart from competition. Strengths include punctuality, time management, and ability to work under pressure. Notable positive impact on previous employers' delivery efficiency and customer satisfaction rates.

Overview

14
14
years of professional experience

Work History

Express Courier

FedEx
Lake Oswego, OR
10.2021 - 09.2024
  • Loaded and unloaded cargo from trucks and vans.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Provided excellent customer service by answering questions about delivery status.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Coordinated parcel delivery using strong time management skills.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.

Sales Associate

Crater Lake Ford
Medford, OR
09.2018 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Greeted customers to determine wants or needs.

Manager

Umpquas Last Resort
Idleyld Park, OR
12.2014 - 09.2017
  • Created monthly reports for owner summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Associate

Sleep Country USA
Medford, OR
02.2011 - 11.2014
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and usage.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

High School Diploma -

Phoenix High School
Phoenix, OR
06-1986

Some College (No Degree) - General Studies

Rogue Community College
Grants Pass, OR

Skills

  • Attention to Detail
  • GPS Systems
  • GPS Navigation
  • Smartphone Us
  • Smartphone Usage
  • Coordinating efficient routes
  • Schedule Adherence
  • Delivery and pickup
  • Dispatch Collaboration
  • Licensed driver in Oregon

Affiliations

  • Hiking
  • Avid Reader
  • Exploring local community and beyond

References

References available upon request.

Timeline

Express Courier

FedEx
10.2021 - 09.2024

Sales Associate

Crater Lake Ford
09.2018 - 01.2020

Manager

Umpquas Last Resort
12.2014 - 09.2017

Sales Associate

Sleep Country USA
02.2011 - 11.2014

High School Diploma -

Phoenix High School

Some College (No Degree) - General Studies

Rogue Community College

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Mary Leiby