Mary Lennon

Work History

Associate Suprervisor

Automobile Club of Southern California

04.2024 - Current

Organized regular team meetings to discuss updates, challenges, accomplishments, ensuring open lines of communication throughout the group.
Mentored junior staff members for professional growth and development within the organization.
Continuously monitored progress against targets, initiating corrective actions when necessary to maintain desired outcomes on schedule.
Managed workload distribution among team members to maximize efficiency while maintaining a balanced workload for each individual.
Collaborated closely with other departments to streamline workflow processes, resulting in improved interdepartmental communication and coordination efforts.
Enhanced overall department performance with regular training sessions and skill development workshops.
Assisted management in strategic planning and decision-making by providing data-driven insights and recommendations.
Ensured compliance with company policies, procedures, and industry regulations at all times.
Streamlined communication channels for more effective collaboration among team members.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Senior Travel Advisor

Automobile Club of Southern California

07.2022 - 04.2024

Demonstrated flexibility in adapting to evolving client needs, resulting in lasting business relationships and a strong reputation in the travel advisory sector.
Collaborated closely with corporate accounts to plan seamless group travel arrangements for meetings, conferences, and retreats.
Managed complex travel itineraries effectively, ensuring smooth and efficient trips for high-profile clients.
Evaluated client feedback regularly to continuously improve the quality of service provided.
Implemented streamlined processes for handling customer inquiries and bookings, increasing efficiency within the team.
Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
Developed strong relationships with key industry partners, resulting in exclusive access to special promotions and offers.
Fostered an environment of collaboration among colleagues by sharing insights on best practices in itinerary planning.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Enhanced client satisfaction by providing personalized travel recommendations and exceptional customer service.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Retail Service Specialist

Automobile Club of Southern California

10.2021 - 07.2022

Attended to customer complaints and processed product return or replacement requests.
Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
Streamlined inventory management for improved product availability and reduced waste.
Kept customer spaces clean, neat and organized for maximum appeal.
Assisted customers in making informed purchase choices and selecting products.
Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
Handled customer inquiries, resolving issues promptly and professionally.
Processed customer payments, generated bills, and filled out warranty cards.
Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
Organized and prioritized proofreading, spell checking, document filing and data entry.
Handled confidential information with care, ensuring its security and privacy in all communications.
Maintained a high level of professionalism and discretion when dealing with sensitive or confidential information, ensuring client trust and satisfaction.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Exhibited high energy and professionalism when dealing with clients and staff.

Assistant Supervisor

Long Beach Unified School District

08.2016 - 10.2021

Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Submitted documentation and reports to upper management.
Worked with management team to implement proper division of responsibilities.
Designed custom action plans for each family child care provider based on individual needs assessments and unique challenges faced by each facility.
Ensured compliance with state regulations pertaining to child care facilities through meticulous record-keeping practices.
Actively participated in staff meetings and professional development opportunities to stay current on best practices in child care provision.
Ensured adherence to all state regulations regarding child care services within an educational setting.
Participated in staff meetings to share insights on curriculum planning, classroom management techniques, and best practices for child care settings.
Maintained high-quality child care standards based on developmentally appropriate practices.
Participated in professional development opportunities to stay current with best practices in child care and education support roles.
Assisted in the smooth transition from home to child care setting by establishing a predictable daily schedule and providing comfort during separation anxiety moments.
Assisted family child care providers in maintaining a safe and nurturing environment through regular consultations.
Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Led employee relations through effective communication, coaching, training, and development.

Summary

Overview

Work History

Associate Suprervisor

Senior Travel Advisor

Retail Service Specialist

Assistant Supervisor

Education

High School Diploma -

Skills

Timeline

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