Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Waitress

Mary Lenz

White Deer,TX

Summary


Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Overview

4
4
years of professional experience

Work History

Waitress

Harrahs Bar and Grille
02.2025 - 06.2025
  • Delivered exceptional customer service and resolved inquiries efficiently.
  • Memorized menu items and daily specials to enhance guest experience.
  • Maintained cleanliness and organization of dining area for optimal guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.

Scale Operator

Panhandle Millling
05.2023 - 08.2023
  • Operated scales independently, ensuring accurate weight measurements for incoming and outgoing wheat.
  • Assisted team members in calibrating weighing wheat to maintain precision standards.
  • Coordinated with logistics personnel to streamline material handling processes.
  • Identified discrepancies in wheat records and reported them for resolution.
  • Documented weight data accurately in company systems to support inventory management.
  • Maintained smooth operations by promptly addressing any scale malfunctions or issues.
  • Promoted a positive company image by maintaining a clean, organized work area at all times.
  • Operated weigh scales and issued tickets when necessary.

Barista

Dunkin Donuts & Baskin Robbins
08.2022 - 05.2023
  • Brewed high-quality coffee and espresso beverages with attention to detail
  • Provided exceptional customer service, enhancing guest satisfaction and experience
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards
  • Operated point-of-sale system efficiently, processing transactions accurately
  • Collaborated with team members to meet peak service demands during busy hours
  • Adapted quickly to changing menus and promotions, maintaining product knowledge
  • Supported training of new staff on beverage preparation and customer interaction techniques
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.

Waitress

Palios
10.2021 - 08.2022
  • Assisted in processing payments accurately, handling cash, and operating POS systems.
  • Adapted quickly to fast-paced environments while managing multiple tables effectively.
  • Supported team members during busy shifts, fostering a cooperative atmosphere.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Counseling Psychology

Amarillo College
Amarillo, TX

High School Diploma -

White Deer High School
White Deer Tx
05-2021

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Handling complaints
  • Payment processing
  • Service prioritization
  • Memory retention
  • Complex Problem-solving
  • Accurate money handling
  • Complaint resolution
  • Active listening
  • Time management
  • Performance improvement
  • Upselling techniques

Accomplishments

I was in the National English Honor Society at Amarillo College.

Timeline

Waitress

Harrahs Bar and Grille
02.2025 - 06.2025

Scale Operator

Panhandle Millling
05.2023 - 08.2023

Barista

Dunkin Donuts & Baskin Robbins
08.2022 - 05.2023

Waitress

Palios
10.2021 - 08.2022

Counseling Psychology

Amarillo College

High School Diploma -

White Deer High School

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Mary Lenz