Mary Leslie
Ocala,FL
Summary
Dynamic professional with extensive experience in guest relations and event coordination at McGuffey’s Restaurants. Proven track record in staff training and problem resolution, fostering loyalty and enhancing customer engagement. Adept at implementing strategies that drive sales growth while maintaining a positive work environment and high service standards.
Overview
2026
2026
years of professional experience
Work History
Self Checkout Host
Winn Dixie Warehouse
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
Head Hostess
Cody’s
07.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
General Manager
McGuffey’s Retaruants
04.1987 - 04.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
3 Years ..did Not Graduate - Aerospace Engineering
University of Tennessee
Knoxville, TNSkills
- Guest relations
- Event coordination
- Staff training
- Reservation management
- Customer engagement
- Customer service
- Problem resolution
Timeline
Head Hostess
Cody’s
07.2022 - Current
General Manager
McGuffey’s Retaruants
04.1987 - 04.2006
Self Checkout Host
Winn Dixie Warehouse
3 Years ..did Not Graduate - Aerospace Engineering
University of Tennessee
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