Mary Leslie Blair
Summary
Qualified Customer Service and Administrative Assistant
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
43
43
years of professional experience
Work History
Customer Care Representative
UAB Health Services Foundation
12.2016 - Current
- Answer phones, check demographics and make appointments
- Handle all emergency calls and direct them to the appropriate E/R
- Fast paced environment averaging 80-110 calls per day
- Schedule appts for mammograms, CT's, MRI's and Ultrasounds
- Speaks directly with liaisons in clinic to set up appropriate day/time
- Check and run insurance on each patient
- Prints, e-mails and copies all information that needs to be forwarded on patient
- Advanced in using IDX and Impact systems
- Types 60-75 words a minute
- Experience in Microsoft Word, Excel and Outlook, Oracle, AdSell, Sales Force and ClearSlide
Admissions Specialist
Jefferson State Community College
06.2015 - 10.2015
- Help students enroll in classes on computer
- Look up information in Oracle and check all documents for students
- Receive information on students to help them get enrolled
- Set up appointments to meet with advisors
- Answer all phone calls and direct them to appropriate departments
- File all documents pertaining to new students enrolling for classes
- Works the main switchboard for all 4 campuses while answering questions from enrolling students
Digital Media Sales Representative
Yp/yp. Com
08.2007 - 10.2014
- Working in high paced sales environment with high volume of calls
- Politely assist customers that have had previous advertising in the phone directory and online
- Making new sales to new customers as well as previous advertisers in the system
- Made an average of 90 calls a day providing new product information and answering customer inquiries as well as setting up correct program for new businesses
- Customized service proposals for customers
- Answered customer questions about product availability and shipment times
- Documented all customer inquiries/comments thoroughly and quickly
Child Nutrition Worker
Leeds City Schools
08.2005 - 05.2007
- Cooked and prepared meals for over 800 children at Leeds Elementary Schools
- Consistently provided friendly and professional service to parents, teachers and children
- Followed all safety and sanitation policies when handling food to uphold proper health standards
- Swept, cleaned, mopped, setup tables and steam tables daily
- Worked with Child Nutrition Manager taking up and collecting payments for overdue accounts
Administrative Assistant/secretary
The Berry Company
02.1982 - 05.1997
- Prioritized meetings and greeted customers
- Answered all phone calls including a 5 state switchboard
- Worked with all types correspondence
- Schedules sales calls for sales reps and sales managers
- Updated extension lists, personnel rosters and other information
- Assisted top sales reps with large accounts for the company
- Politely assisted customers in person and via telephone
- Effectively communicated with support sales, marketing and administrative teams
- Collected and received payments for delinquent accounts
Education
No Degree - Business Administration
Jefferson State Junior College
BirminghamSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Customer relations
Personal Information
Date of Birth: 02/22/63
Timeline
Customer Care Representative
UAB Health Services Foundation
12.2016 - Current
Admissions Specialist
Jefferson State Community College
06.2015 - 10.2015
Digital Media Sales Representative
Yp/yp. Com
08.2007 - 10.2014
Child Nutrition Worker
Leeds City Schools
08.2005 - 05.2007
Administrative Assistant/secretary
The Berry Company
02.1982 - 05.1997
No Degree - Business Administration
Jefferson State Junior College
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