Mary Lethig
Suffolk,VA
Summary
Experienced customer service professional and catering manager with a passion for delivering exceptional service. Proven track record in creating, coordinating, and managing events within a restaurant setting. Seeking a role that allows me to leverage my skills in the field of special events management.
Overview
12
12
years of professional experience
Work History
Catering and Event Manager
Cayo Hueso, Inc
04.2024 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Menu design and planning according to client needs and budgets.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
Front of House Manager
The Plaid Turnip
10.2012 - 12.2023
- Maintained restaurant's reputation for service excellence by effectively overseeing FOH team
- Prepared schedules and delegated assignments to employees to balance business targets with customer demand levels
- Coordinated training for new FOH staff and coached established employees on procedures to correct problems
- Developed new strategies to improve customer loyalty and maintain high satisfaction rates with consistent service
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Developed content focused on increasing both brand engagement and revenue
Education
BACHELOR OF SCIENCE - Hospitality Management, Food and Beverage Management
East Carolina University
Greenville, NC12-2010
Skills
- Conflict resolution
- Guest Services
- Customer service
- Menu design
- Proficient with Google Business, Meta Business Suite, and Office Suite
- Communication Skills
- Cost estimating
- Client Relationship Management
Timeline
Catering and Event Manager
Cayo Hueso, Inc
04.2024 - Current
Front of House Manager
The Plaid Turnip
10.2012 - 12.2023
BACHELOR OF SCIENCE - Hospitality Management, Food and Beverage Management
East Carolina University
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