Mary Lexow
Frankfort,MI
Summary
Proactive Unit Secretary, Medical Assistant/Receptionist, and Emergency Room Technician with extensive experience in patient care and administrative support. Demonstrates strong skills in HIPAA compliance, medical recordkeeping, and emergency response. Known for improving patient satisfaction and efficiently managing high-pressure situations. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care.
Overview
28
28
years of professional experience
Work History
Unit Secretary
Ascension Illinois St Joseph Medical Center
12.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
Medical Assistant/Receptionist
Physicians Immediate Care
01.2016 - 12.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for3-physicians in an urgent care medical facility, scheduling appointments, and handling patient inquiries.
Emergency Room Technician
Presence St. Joseph Medical Center
01.1997 - 01.2016
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Liaised between nurses, physicians, patients and visitors.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Conducted routine inventory checks of medical supplies, ensuring adequate stock levels for efficient ER operations.
- Supported successful code responses by quickly delivering necessary medications and supplies as needed during critical situations.
- Facilitated transfer of patients throughout medical facility and between departments.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
- Contributed to the overall success of the emergency department by actively participating in team meetings, sharing insights, and suggesting improvements for optimal patient care outcomes.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Prepared patients for surgery or further diagnostic testing by inserting foley catheters as required.
- Performed quality assurance checks on medical equipment, promptly identifying and reporting any malfunctions or maintenance needs.
- Assisted in managing patient flow by coordinating timely bed assignments and transfers to other departments.
- Assisted in life-saving procedures, supporting medical teams during critical emergencies.
- Contributed to reduction in cross-contamination by diligently sterilizing equipment and patient areas.
- Increased accuracy of medical records by meticulously documenting patient information and treatment procedures.
- Alleviated patient anxiety, providing clear explanations of procedures and answering questions.
- Enhanced patient safety with strict adherence to sanitation protocols and infection control measures.
- Improved patient flow through ER by efficiently preparing rooms and organizing medical supplies.
- Streamlined patient intake process to reduce wait times and optimize ER operations.
- Enhanced overall efficiency of ER department, identifying and implementing process improvements.
- Played key role in emergency response teams, participating in drills and actual events to enhance preparedness.
- Enhanced patient comfort, adjusting beds and helping with mobility as needed.
- Ensured rapid patient assessment by accurately taking vital signs and gathering medical history.
- Facilitated quick response to cardiac emergencies by proficiently operating EKG machines and monitoring results.
- Supported patient recovery by providing post-treatment care instructions and follow-up recommendations.
- Facilitated seamless collaboration among medical staff by acting as liaison between doctors, nurses, and specialists.
- Enabled more effective treatment plans by promptly relaying lab results to attending physicians.
- Boosted patient satisfaction by attentively listening to concerns and ensuring they felt heard and cared for.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Monitored patient progress and reported changes to healthcare professionals.
Education
Bachelor of Science - Business Management
Rasmussen College
Mokena, IL05.2016
Associate of Science - General
Joliet Junior College
Joliet, IL05.1997
No Degree -
Lincoln Way Central High School
New Lenox, IL06.1989
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Unit secretary training
- Patient Scheduling
- EMR / EHR
- Medical office administration
- Medical Records Maintenance
- Clinical Support
- Inpatient Care
- Lab test documentation
- Medical Transcription
- Electronic Recordkeeping
- Outpatient Care
- Medication stock orders
- Patient database updates
- Computer Proficiency
- Payment Collection
- Medical Charting
- Critical Thinking
- Data Entry
- Time Management
- Collaboration and Teamwork
- Medical Terminology
- HIPAA Compliance
- Adaptable and Flexible
- Organization and Time Management
- Office Coordination
- Problem-Solving
- Supply Ordering
Hobbies
In my free time I like to scrapbook, quilt, travel, go to concerts, and spend time with my family and friends
Timeline
Unit Secretary
Ascension Illinois St Joseph Medical Center
12.2022 - Current
Medical Assistant/Receptionist
Physicians Immediate Care
01.2016 - 12.2022
Emergency Room Technician
Presence St. Joseph Medical Center
01.1997 - 01.2016
Bachelor of Science - Business Management
Rasmussen College
Associate of Science - General
Joliet Junior College
No Degree -
Lincoln Way Central High School
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