Proficient in surgical coordinating, administrative, and clinical duties in a fast-paced clinic and hospital setting. Highly motivated and and detail-oriented, known for efficient multitasking, and exceptional organizational abilities.
Overview
20
20
years of professional experience
Work History
Surgical Practice Coordinator
Elisabeth Potter, Board Certified Plastic Surgeon
Austin, Texas
11.2018 - Current
Direct, coordinate, and facilitate the surgical scheduling of all procedures performed within the clinic, ambulatory center, and hospital setting.
Demonstrate knowledge of scheduling surgical procedures according to physician schedules and directives, hospital staff availability, equipment availability, and patient needs.
Coordinate the scheduling of all pre- and post-operative requirements, including radiology studies, lab work, and history/physical dictations.
Identify and maximize the efficient use of operating rooms, specialized equipment, and/or personnel required for each surgical case.
Follow facility guidelines for the notification of changes in the surgical schedule (cancellation and rescheduling cases).
Always communicate surgical changes in a timely manner that most efficiently utilizes time and clinical resources.
Maintain appropriate reports, daily logs, and surgical authorization logs.
Facilitate and explain the scheduling process and surgical instructions to patients. Verification of insurance coverage, obtaining appropriate authorizations, providing surgical quotes, and collecting required amounts for reconstructive and cosmetic surgical cases.
Ensure all requirements are obtained to prevent delays in scheduled surgeries.
Perform other miscellaneous office and clerical duties as needed, including front desk coverage, new patient appointments, eligibility verification of benefits, and obtaining required office referrals for selective health plans.
Surgical Practice Coordinator, Institute of Reconstructive Plastic Surgery of Central Texas
SETON HEALTHCARE NETWORK
Austin, Texas
01.2010 - 11.2018
Direct, coordinate, and facilitate the surgical scheduling of all procedures performed in a clinic, hospital, or other facility for 10 reconstructive plastic surgeons specializing in craniofacial, breast, wound, hand, and trauma cases.
Knowledge of scheduling surgical procedures according to physician schedules and directives, hospital staff availability, equipment availability, and patient needs.
Coordinate the scheduling of all pre- and post-operative requirements, including radiology studies, lab work, and history/physical dictations.
Follow facility guidelines for the notification of changes in the surgical schedule (cancellation and rescheduling cases).
Verification of insurance coverage, obtaining appropriate authorizations, providing surgical quotes, and collecting required amounts for all surgical cases.
Department and Clinical Assistant, University Medical Center Brackenridge Adult Day Surgery
SETON HEALTHCARE NETWORK
Austin, Texas
01.2005 - 01.2010
Prepare and prioritize surgery schedules.
Make appointments, greet patients, assist nurses, and order unit supplies.
Organize and prioritize workflow to meet departmental objectives.
Collect relevant data for reporting and data entry.
Serve as a patient liaison for families of surgery patients, which involved updating families on surgery outcomes (before, during, and recovery stages).
Document patients' medical history, vital statistics, and enter orders and messages into, and retrieve information from, all appropriate computer systems.
Phlebotomy.
Monitor the accuracy of documents and reports to departmental standards.
Register patients for different specialties.
Verify insurance eligibility and benefits, and ensure all notifications and authorizations are completed within the required time frames.
Education
Medical Assistant Certification -
SOUTHERN CAREERS INSTITUTE
Austin, Texas
02.2005
High School Diploma -
Genesis High School
Bastrop, Texas
12.2001
Skills
Bilingual (Spanish/English)
Knowledge of medical terminology
Phlebotomy
Infection control
Patient care
Knowledge of coding
Accounts payable
Accounts receivable
Insurance
Highly dedicated
Motivated
Trustworthy
Efficient
Detail-oriented
Team building, problem solving
Financial reporting coordination
HIPAA and OSHA regulations
Highly effective organizational skills
Highly effective communication skills
Schedule management
Workflow efficiency
Insurance referral facilitation
Activities
Dancing
Weight training
Timeline
Surgical Practice Coordinator
Elisabeth Potter, Board Certified Plastic Surgeon
11.2018 - Current
Surgical Practice Coordinator, Institute of Reconstructive Plastic Surgery of Central Texas
SETON HEALTHCARE NETWORK
01.2010 - 11.2018
Department and Clinical Assistant, University Medical Center Brackenridge Adult Day Surgery