Summary
Overview
Work History
Education
Skills
Timeline
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Mary Liming

Trenton ,OH

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

Skyline Chili
Trenton, OH
01.2023 - Current
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Assisted in training new employees on shift operations.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Resolved customer complaints promptly and professionally.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Upheld company standards and compliance requirements for operations.

CEO

Mbroidered
Trenton, OH
09.2021 - Current
  • Analyzed market trends and customer data to inform decision-making processes.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.

Manager

Whits Frozen Custard
Trenton, OH
03.2020 - Current
  • Monitored staff performance and addressed issues.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Analyzed business performance data and forecasted business results for upper management.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

Bachelor of Arts - Digital Commerce

Miami University
Oxford, OH
05-2025

High School Diploma -

Edgewood High School
Trenton, OH
05-2022

Skills

  • Production Reporting
  • Operations Support
  • Production Scheduling
  • Customer Service Management
  • Shift Checklists
  • Problem-Solving
  • Complaint Resolution
  • Team Supervision
  • Flexible Schedule
  • Training Assistance
  • Cash Handling
  • Technical Support
  • Team Leadership
  • Inventory Counts
  • Client Service
  • POS System Operation

Timeline

Shift Leader

Skyline Chili
01.2023 - Current

CEO

Mbroidered
09.2021 - Current

Manager

Whits Frozen Custard
03.2020 - Current

Bachelor of Arts - Digital Commerce

Miami University

High School Diploma -

Edgewood High School

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Mary Liming