Mary Lindsay
Charlotte,NC
Summary
Accomplished Customer Care Representative with a proven track record at G.M Financial, excelling in negotiation and payment processing. Demonstrated ability to manage high call volumes efficiently while maintaining superior customer service and contribute to company success. Skilled in complaint handling and problem resolution, fostering positive customer relationships through empathetic engagement and active listening.
Overview
24
24
years of professional experience
Work History
Customer Care Representative
G.M Financial
08.2000 - Current
- Initiate contact with customers via telephone in effort to obtain/negotiate payments on past due accounts.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
Education
No Degree - Customer Service
Central Piedmont Community College
Charlotte, NC06.1990
High School Diploma -
Olympic High School
Charlotte, NC06.1984
Skills
- Customer Service
- Inbound / Outbound Customer Service
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
- Data Entry
Timeline
Customer Care Representative
G.M Financial
08.2000 - Current
No Degree - Customer Service
Central Piedmont Community College
High School Diploma -
Olympic High School