Mary Linhares
Palmetto
Summary
Accomplished District Manager at Federal Express Corporation, adept in leadership and decision-making. Excelled in training and team development, significantly enhancing customer relations and operational efficiency. Proven track record in driving improvements and fostering stakeholder relationships.
Overview
37
37
years of professional experience
Work History
District Manager CXPC
Federal Express Corporation
09.2018 - Current
- Provides leadership and guidance to CXPC coordinators on how to establish relationships and provide feedback to their respective stations in order to meet corporate goals.
- Analyzes data from all stations within the district to identify trends and opportunities for improvement.
- Executes performance management processes to set up employees for success.
- Establishes positive relationships with operations, corporate representatives, vendors, customers, and other stakeholders in the district.
- Accomplishes goals by establishing priorities and organizing workload to meet deadlines.
- Shares best practices with team and across district to establish consistent results with drive toward incremental improvement.
- Recognized with Leadership Excellence Award FY20, FY24
Field Transportation Specialist
FedEx Ground
06.2013 - 09.2018
- Served as a liaison between customers, sales, service providers, management personnel, and other stakeholders regarding special projects, Peak initiatives and weekly trends.
- Responsible for monthly self-audit (BCSA) for CPC office with regard to being compliant in task completion to the FedEx Ground business model.
- Provided training and guidance to new employees as the process and procedures subject matter expert for CPC roles.
- Quality Action Team participation in developing Pickup Familiarization Guide now published on MyGroundBiz.
- Quality Action Team participation to change CPC practice of moving pickups for service providers. Successful change to FCC usage by service providers. YTD transfers
- Southern Region Specialist of the year, FY14
Customer Pickup Coordinator
FedEx Ground
07.2011 - 06.2013
- Established new and updated existing FedEx scheduled pickups, which required communication and coordination with sales, customers, service providers and operations management.
- Investigated and created reporting for poor customer experiences with follow up to customer, sales, operations and service providers.
- Visited stations throughout the district to discuss current trends, best practices and upcoming projects with station management and service providers.
Operations Coordinator
FedEx Ground
10.1995 - 07.2011
- Multiple roles within the organization in the Hartford hub, Hartford linehaul and Cape Cod station operations environments.
- Focus on safety and service goals while compliant to all state and federal laws.
Service Manager
United Parcel Service
10.1987 - 08.1995
- Promoted from delivery driver
- Various manager roles within the local delivery station and the regional hub.
Education
Bachelor of Science - Therapuetic Recreation
University of Connecticut
Storrs, CTSkills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Attention to Detail
- Team Development
Timeline
District Manager CXPC
Federal Express Corporation
09.2018 - Current
Field Transportation Specialist
FedEx Ground
06.2013 - 09.2018
Customer Pickup Coordinator
FedEx Ground
07.2011 - 06.2013
Operations Coordinator
FedEx Ground
10.1995 - 07.2011
Service Manager
United Parcel Service
10.1987 - 08.1995
Bachelor of Science - Therapuetic Recreation
University of Connecticut
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