Mary Lizama
Rosedale
Summary
Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success while continuing to develop professionally. Brings a positive attitude, strong work ethic, and a commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Flight Managing Unit (FMU)
Virgin Atlantic Airlines
05.2022 - Current
- Coordinated aircraft arrivals, departures, and gate assignments to ensure on-time performance and efficient ground operations.
- Coordination Hub: Acts as the primary link between Virgin Atlantic’s Operations Control Centre (OCC) and on-the-ground teams at the airport.
- Communication Management: Relays updates and instructions to pilots, cabin crew, and gate staff to align everyone on schedule changes or operational needs.
- Customer Impact Reduction: Minimizes delays and passenger disruption by responding swiftly to irregular operations like weather, crew shortages, or aircraft swaps.
- Handled flight delays, cancellations, and disruptions, providing timely communication to passengers with rebooking and providing hotel rooms.
- Sending emails, responding to phone calls and Monitoring each flight status, ensuring all pre-departure activities (catering, fueling, loading, security checks) are completed on time.
Baggage Service Agent
Virgin Atlantic Airlines
05.2022 - Current
- Resolved customer inquiries and issues regarding lost or damaged luggage while also providing excellent service.
- Worked with ground crew and other airline departments to enhance baggage processes and reduce delays on the baggage and ensure timely delivery to the passengers.
- Utilized tracking systems to monitor and locate missing luggage, achieving a great reduction in files on delayed bags.
Customer Service Agent
Virgin Atlantic Airlines
05.2022 - Current
- Greet passengers with a friendly and professional attitude and assist passengers with check-in, boarding, and baggage.
- Provide information on flight schedules, delays, and gate changes.
- Address and resolve passenger complaints or concerns.
- Handled flight disruptions with professionalism, offering rebooking, alternative arrangements, and proactive communication.
Warehouse associate
Worldwide Flight Services
05.2021 - 05.2022
- Inspected shipments for damages and defects, reporting issues to supervisors, and ensuring proper handling.
- Processed 100+ packages and shipped orders for flights, ensuring a timely delivery.
- Ensured that stocks and inventory were well-organized and maintained.
- Offloaded Amazon delivery trucks, safely transporting goods and merchandise into the warehouse to be properly processed.
Education
Associate of Science - Accounting For Forensic Accounting
Queensborough College
12-2026
HS Diploma - undefined
Hillcrest High School
06.2021
Skills
- Native English Speaker
- Fluent in Spanish (Reading/Writing)
- Eager To Learn
- Critical Thinking
- Customer Service
- Time Management
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data entry and document formatting
- File organization (digital and physical)
- Calendar scheduling and email management
- Professional phone and email etiquette
- Ability to follow directions and work independently
- Organizational skills
- Multitasking Abilities
Community Service
- Hillcrest High School, Junior Achievement, Junior Achievement of New York is a non-profit organization that connects volunteers with K-12 students, striving to teach them about financial literacy, entrepreneurship, and work readiness.
- Presentation of the Blessed Virgin Mary, Soup Kitchen, Attended church every Thursday afternoon with a group of students to provide food for people in need.
Timeline
Flight Managing Unit (FMU)
Virgin Atlantic Airlines
05.2022 - Current
Baggage Service Agent
Virgin Atlantic Airlines
05.2022 - Current
Customer Service Agent
Virgin Atlantic Airlines
05.2022 - Current
Warehouse associate
Worldwide Flight Services
05.2021 - 05.2022
HS Diploma - undefined
Hillcrest High School
Associate of Science - Accounting For Forensic Accounting
Queensborough College
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