Mary Lockhart
Franklin,TN
Summary
Dynamic healthcare professional with extensive experience in clinical operations, patient coordination, scheduling, insurance verification, and staff training. Proven track record in onboarding and training new hires while supporting clinical workflows and ensuring compliance with healthcare standards. Strong organizational and communication skills, complemented by hands-on experience in EMR systems and clinical environments, drive a commitment to continuous improvement and staff success. Eager to leverage real-world healthcare knowledge in a Training Specialist – Clinical role to enhance system adoption and optimize patient care coordination.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Urology Associates
08.2020 - Current
- Coordinated patient care, scheduling, referrals, and procedures for a urology practice.
- Educated patients on treatment plans to ensure compliance.
- Trained new staff on workflows and care protocols.
- Prepared patients for procedures and managed medication orders.
- Handled insurance, authorizations, payments, and reconciliations.
- Ensured positive patient experiences via in-person and phone interactions.
- Maintained accurate documentation in EMR systems.
- Developed care plans to improve outcomes and compliance.
- Streamlined scheduling to boost efficiency and reduce wait times.
Surgery Scheduler
Advanced Diagnostic Imaging
12.2013 - 03.2020
- Scheduled procedures and surgeries for a private orthopedic practice using clinical knowledge and attention to detail.
- Collaborated with physicians, hospital staff, and medical representatives to coordinate care and ensure timely services.
- Worked independently both in-office and remotely with minimal supervision while maintaining high performance standards.
- Organized and managed daily surgical responsibilities, ensuring accuracy and efficiency.
- Executed marketing strategies for the practice.
- Gained proficiency in eClinical Works, Allscripts, Citrix, and AdvancedMD systems.
Customer Relations Manager
Salon Blonde
10.2012 - 12.2014
- Led and motivated staff to achieve business and customer service goals.
- Recruited, interviewed, and onboarded new team members, ensuring they met educational and licensing requirements.
- Planned and coordinated monthly business meetings and staff communication.
- Managed salon supplies, equipment, and ordering.
- Processed payments and maintained accurate financial reports.
Education
Associate in Arts -
Welch College
Nashville, TN05.1991
Associate Arts Degree - General
Maranatha Christian Academy
05.1991
Skills
- Clinical Training & Staff Onboarding
- EMR Systems & Workflow Support
- Scheduling & Care Coordination
- Patient Education & Communication
- Compliance & HIPAA
- Process Improvement & Organization
- Cross-Functional Collaboration
- Medical Terminology, CPT, ICD-10
- Attention to Detail
- Medical terminology understanding
- Problem-solving
Timeline
Care Coordinator
Urology Associates
08.2020 - Current
Surgery Scheduler
Advanced Diagnostic Imaging
12.2013 - 03.2020
Customer Relations Manager
Salon Blonde
10.2012 - 12.2014
Associate Arts Degree - General
Maranatha Christian Academy
Associate in Arts -
Welch College