Mary Loftus
Summary
Proven in optimizing business performance through strategic solutions, specializing in SaaS products. Blend of analytical insight and practical implementation. Recognized for fostering strong client relationships, adept at identifying growth and efficiency opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Avflight
06.2024 - Current
- Resolved customer complaints and handled escalated calls with empathy and professionalism, enhancing customer loyalty and ensuring satisfactory outcomes for both the customer and the company
- Coordinated logistics between pilots and ground crew, managed aircraft fueling, maintenance, and ground transportation, and communicated essential weather information to pilots in the air using AWOS Unicom
- Managed aircraft schedules, reconciled fuel inventory, and accurately billed services using TFBO software, ensuring seamless operations and precise record-keeping for approximately 20 aircraft per day
Snowboard Instructor
Arapahoe Basin
11.2021 - 05.2024
- Tailored lessons to diverse clients, adapting to individual abilities, ages, and comfort levels for a fun and effective learning experience
- Surpassed 40 hours of personally requested private lesson bookings in 3 months, increasing business
- Ranked as Arapahoe Basin's top snowboard instructor, concluding the 2021-22 season with 87 requested private lesson hours.
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
Senior Analyst
Ambra Health
09.2019 - 05.2021
- Managed customer projects, led regular touch-point meetings to address product outcomes and challenges, delivered user training to diverse medical teams, and tested system/software updates for functionality
- Improved healthcare efficiency and patient care by customizing cloud-based software solutions for intricate medical imaging workflows
- Promoted after 8 months due to exemplary relationship building, increasing product recognition
- Collaborated with developers to design new features to fit the needs of niche workflows, surpassing expectations
Education
UX Academy - UX/UI Design & Research
DesignLab
01.2023
BA Sociology -
Colorado College
Colorado Springs01.2019
Skills
- SOW Writing
- Software Implementation
- Project management
- Problem solving
- Stakeholder communication
- SQL Programming
- Workflow Analysis
- Data Analysis
- Aviation Logistics
- UX/UI Design & Research
- Relationship development
- Concept initiation
Languages
Chinese (Mandarin)
Limited Working
Arabic
Elementary
Timeline
Customer Service Representative
Avflight
06.2024 - Current
Snowboard Instructor
Arapahoe Basin
11.2021 - 05.2024
Senior Analyst
Ambra Health
09.2019 - 05.2021
UX Academy - UX/UI Design & Research
DesignLab
BA Sociology -
Colorado College
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