Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Mary Loftus

Summary

Proven in optimizing business performance through strategic solutions, specializing in SaaS products. Blend of analytical insight and practical implementation. Recognized for fostering strong client relationships, adept at identifying growth and efficiency opportunities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Avflight
06.2024 - Current
  • Resolved customer complaints and handled escalated calls with empathy and professionalism, enhancing customer loyalty and ensuring satisfactory outcomes for both the customer and the company
  • Coordinated logistics between pilots and ground crew, managed aircraft fueling, maintenance, and ground transportation, and communicated essential weather information to pilots in the air using AWOS Unicom
  • Managed aircraft schedules, reconciled fuel inventory, and accurately billed services using TFBO software, ensuring seamless operations and precise record-keeping for approximately 20 aircraft per day

Snowboard Instructor

Arapahoe Basin
11.2021 - 05.2024
  • Tailored lessons to diverse clients, adapting to individual abilities, ages, and comfort levels for a fun and effective learning experience
  • Surpassed 40 hours of personally requested private lesson bookings in 3 months, increasing business
  • Ranked as Arapahoe Basin's top snowboard instructor, concluding the 2021-22 season with 87 requested private lesson hours.
  • Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.

Senior Analyst

Ambra Health
09.2019 - 05.2021
  • Managed customer projects, led regular touch-point meetings to address product outcomes and challenges, delivered user training to diverse medical teams, and tested system/software updates for functionality
  • Improved healthcare efficiency and patient care by customizing cloud-based software solutions for intricate medical imaging workflows
  • Promoted after 8 months due to exemplary relationship building, increasing product recognition
  • Collaborated with developers to design new features to fit the needs of niche workflows, surpassing expectations

Education

UX Academy - UX/UI Design & Research

DesignLab
01.2023

BA Sociology -

Colorado College
Colorado Springs
01.2019

Skills

  • SOW Writing
  • Software Implementation
  • Project management
  • Problem solving
  • Stakeholder communication
  • SQL Programming
  • Workflow Analysis
  • Data Analysis
  • Aviation Logistics
  • UX/UI Design & Research
  • Relationship development
  • Concept initiation

Languages

Chinese (Mandarin)
Limited Working
Arabic
Elementary

Timeline

Customer Service Representative

Avflight
06.2024 - Current

Snowboard Instructor

Arapahoe Basin
11.2021 - 05.2024

Senior Analyst

Ambra Health
09.2019 - 05.2021

UX Academy - UX/UI Design & Research

DesignLab

BA Sociology -

Colorado College

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Mary Loftus