MARY LORAAS
Concord,USA
Summary
Results-driven Merchandise Management and Sales Professional with expertise in omni-channel retail. Leverages strong interpersonal and organizational skills to drive sales and enhance customer experiences. Completes projects efficiently while managing multiple priorities and engaging stakeholders at all levels.
Overview
23
23
years of professional experience
Work History
Services Solutions Expeditor
Lowe’s Home Improvement
Mooresville, NC
11.2017 - Current
- Evaluated and validated service provider information regarding quote specifics, ensuring compliance with standards.
- Reviewed pricing and details for discrepancies, preventing installer chargebacks and ensuring accurate billing.
- Served as point of contact for stores and providers on inquiries related to millwork and fencing installations.
- Maintained knowledge of Lowe's policies, procedures, and industry standards for compliance in flooring installations.
- Collaborated with associate installation merchant to standardize workflows using installed sales tools.
- Mentored team members, providing feedback on work activities and updates on policies and systems to enhance overall performance.
- Analyzed customer requirements, identified issues, and implemented effective solutions.
- Pulled and delivered reports to the installation sales management team.
Customer Relations
Bass Pro Shops
Concord, NC
04.2003 - Current
- Managed customer reward program operations, enhancing data integrity and accuracy to support customer engagement.
- - Answered health-related inquiries, fostering positive customer relations and enhancing overall customer satisfaction.
- - Assisted customers by providing product details and locating merchandise efficiently.
- - Processed purchases, exchanges, and returns using IBM POS system accurately.
- - Collaborated with departments to review planograms and set displays per strategy.
- Managed daily operations of customer reward program and maintained data accuracy.
- Controlled customer reward program operations and verified data integrity.
- :
- - Delivered comprehensive training to associates on performance and customer engagement.
Service Advisor/Sales
Firestone Complete Auto Care
Concord, NC
10.2015 - 11.2017
- Engaged guests to assess automotive repair and maintenance needs.
- Processed work orders and provided accurate estimates for repairs and maintenance, facilitating informed customer decisions.
- Coordinated vehicle requirements with technicians to enhance workflow and service delivery.
- Scheduled appointments and streamlined service workflows for improved efficiency.
- Monitored sales goals to develop targeted promotions, aligning offerings with customer needs.
- Resolved customer complaints to maintain satisfaction and foster long-term loyalty.
- Educated customers on vehicle maintenance and safety protocols, improving their knowledge and confidence in vehicle care.
- Managed parts and tire inventory, aligning stock levels with the service manager's requirements.
Apparel Sales Manager/Guest Services Manager
Richard Petty Driving Experience
Concord, NC
07.2005 - 10.2015
- Supervised customer activities during events, leading guest services and merchandise sales teams to enhance overall guest experience.
- Managed product inventory and sales for regional merchandise travel trailer, aligning stock with sales trends and customer feedback to optimize offerings.
- Analyzed customer feedback to refine service offerings, enhancing overall satisfaction and driving repeat business.
- Communicated customer requests and suggestions to executive management, influencing service improvements and operational strategies.
- Maintained accurate records of guest interactions, inquiries, and complaints to inform service enhancements and address recurring issues.
- Created reports on daily transactions and sales activity for management review.
- Assisted in developing and executing driving and racing programs, conducting closed-course testing to ensure safety and performance standards.
- Collected and organized research data for safe driving programs for safe driving programs at a prominent university.
Education
Bachelors of Science - Business Management
University of North Carolina At Charlotte
Charlotte, NCAssociate of Science - Office Management
Minot State University
Minot, NDSkills
- Data Management
- Merchandise Management
- Customer relations
- Omni-Channel Environment
- General Management
- Analytical skills
- Multi-Tasking
- Communication skills
- Sports Entertainment
Qualifications Summary
- Merchandise management and sales professional with experience working in omni-channel retail environments which require strong interpersonal skills, organizational skills, office and technical skills.
- Detail-oriented and resourceful in completing projects, and able to multi-task effectively.
- Confident and poised in leadership and in interactions with individuals at all levels.
- Sports entertainment experience background extra acting experience.
Timeline
Services Solutions Expeditor
Lowe’s Home Improvement
11.2017 - Current
Service Advisor/Sales
Firestone Complete Auto Care
10.2015 - 11.2017
Apparel Sales Manager/Guest Services Manager
Richard Petty Driving Experience
07.2005 - 10.2015
Customer Relations
Bass Pro Shops
04.2003 - Current
Bachelors of Science - Business Management
University of North Carolina At Charlotte
Associate of Science - Office Management
Minot State University