Mary Lovelady
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Telecommunications Consulting, adept at resolving conflicts and enhancing client loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction while efficiently managing data entry tasks. Committed to promoting independence and well-being in all interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telecommunications Consulting
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Service Worker
Assured Quality Care Services
02.2023 - 12.2023
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
Ward Clerk
St Joseph Medical Center, Dignity Health
09.2022 - 01.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
Education
Houston Heights High School
1125 Lawrence StreetSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Sales Manager Certificate
Languages
English
Timeline
Customer Service Representative
Telecommunications Consulting
01.2024 - Current
Direct Service Worker
Assured Quality Care Services
02.2023 - 12.2023
Ward Clerk
St Joseph Medical Center, Dignity Health
09.2022 - 01.2023
Houston Heights High School
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