Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mary luksch

Mary luksch

Cheektowaga,NY

Summary

Dynamic pharmacy professional with extensive experience at Rite Aid, excelling in accurate medication dispensing and HIPAA compliance. Proven ability to enhance workflow and improve patient satisfaction through effective troubleshooting and collaborative teamwork. Skilled in insurance claims processing and inventory management, consistently fostering positive relationships with customers and colleagues alike.

Overview

38
38
years of professional experience

Work History

Pharmacy Technician

Rite Aid
08.2004 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Store Manager

Fays Drugs
01.1987 - 07.2004
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Associate of Arts - Food Service Administration

Erie Community College
Buffalo, NY

Skills

  • Effective troubleshooting skills
  • Collaborative teamwork
  • HIPAA compliance
  • Workflow optimization
  • Responding to customer inquiries
  • Insurance claims processing
  • Accurate medication dispensing
  • Maintaining patient confidentiality
  • Prescription filling
  • Health insurance verification expertise
  • Inventory management for pharmaceuticals
  • Medication order interpretation
  • Experience with Medicare and Medicaid systems

Timeline

Pharmacy Technician

Rite Aid
08.2004 - Current

Store Manager

Fays Drugs
01.1987 - 07.2004

Associate of Arts - Food Service Administration

Erie Community College

Similar Profiles

CREATE PROFILE