Summary
Overview
Work History
Education
Skills
Timeline
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Mary Lynch

Vandalia,OH

Summary

Polite and professional Customer Service Representative with over five years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volumes of incoming calls.

  • Equipped in applying strong communication and problem resolution skills to each customer issue with a willingness to learn in dynamic environments.
  • Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
  • Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Production Associate

Neaton Auto Products Manufacturing Inc.
07.2012 - 03.2018
  • Operated production machinery efficiently to meet daily output requirements.
  • Used problem-solving skills to quickly resolve any production issues.
  • Learned and adhered to safety protocols to maintain a secure work environment.
  • Collaborated with team members to streamline workflows and improve productivity.
  • Established positive relationships with co-workers by showing excellent interpersonal skills.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Call Center Representative

Time Warner Cable
05.2007 - 08.2012
  • Technical, system navigation to access customer information via a CRM platform to aid with troubleshooting technical issues related to cable, internet, and phone services for customers.
  • Handled high volumes of incoming calls from customers while keeping quality standards for call duration time.
  • Communication, employed excellent verbal, active listening, and de-escalation skills that enabled explanations in a calm, understanding, and with empathy to accurately assess customer needs and provide solutions.
  • Upselling and cross-selling, showed opportunities to recommend added services or upgrades that met customer needs, contributed to company revenues.


Customer Service Representative

GE Capital, Financial Services Division GE
06.1997 - 05.2005
  • Managed high-volume calls related to store branded credit cards, consumer financing, and health and wellness financing in a courteous and efficient manner, while ensuring timely responses to customer needs and concerns.
  • Educated customers about billing, payment processing, and support policies and procedures through effective communication and problem-solving skills.
  • Documentation, accurately logged customer interactions, transactions, and resolutions in a CRM system.
  • Computer proficiency, familiarity with basic computer applications and the ability to quickly learn and navigate call center software and multiple systems.
  • Compliance and security, adhered to all company policies, procedures, and regulations, including maintaining confidentiality of sensitive customer data.

Education

No Degree -

Sinclair Community College
Dayton, OH

Skills

  • Communication
  • Active listening
  • Empathy and patience
  • Problem-solving
  • Teamwork and collaboration
  • Adaptability and flexibility
  • CRM platform
  • Computer proficiency
  • Product Knowledge
  • Compliance and regulation
  • Attention to detail
  • Documentation

Timeline

Production Associate

Neaton Auto Products Manufacturing Inc.
07.2012 - 03.2018

Call Center Representative

Time Warner Cable
05.2007 - 08.2012

Customer Service Representative

GE Capital, Financial Services Division GE
06.1997 - 05.2005

No Degree -

Sinclair Community College

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Mary Lynch