MS Office, Mural, Articulate 360,
Mary MacLeod
Change Enablement Leader
Boston Area,MA
Summary
Strategic and dynamic leader with a proven track record at Manulife Investment Management, driving transformation through expert change management and seamless project execution. Prosci Certified Change Practitioner with deep expertise in operations management, problem-solving, and organizational innovation. Renowned for cultivating high-performing teams and elevating employee engagement through targeted training and inclusive leadership.
Collaborative and empowering, with a documented ability to build trusted relationships across diverse stakeholder groups in fast-paced, evolving environments. Adept at aligning strategic initiatives with business goals to deliver measurable outcomes and foster a culture of continuous improvement.
Overview
36
36
years of professional experience
2
2
Certifications
Work History
Director Workforce Engagement
Manulife Investment Management
Boston Area, MA
11.2016 - 07.2025
- Executed a large-scale global change management initiative, leading stakeholder and change impact assessments, created training and communications plans, and conducted readiness assessments to enable organizational transformation.
- Conceived and executed a first-of-its-kind multiple location technology vendor fair-showcasing our future operating model through integrated systems, live product demonstrations, and cross-functional engagement with leadership, subject matter experts, and external vendors.
- Conceptualized and executed a multi-city, multi-day North American hackathon - driving alignment from initial brainstorming through to the live event. Involvement included coordinated recruitment, marketing, executive leadership updates, budgeting, managing vendor involvement (including donated support and training), and engaged 200+ employees in immersive innovation.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Designed and developed change management training for leaders and employees during a major transformation-equipping leadership with tools to manage change effectively and enabling front line teams to adapt and thrive.
- Implemented and launched employee engagement programs to provide people leaders and staff with engagement tools, including measurement frameworks and actin plans to elevate workplace involvement. This cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Spearheaded graduate recruiting efforts and developed a comprehensive first-year onboarding framework.
Learning and Development Relationship Manager
State Street Corporation
Boston, MA
03.1989 - 11.2016
- Oversaw cross-functional working groups, facilitating the exchange of ideas and conducting business analysis to identify training needs. Translated these needs into effective training solutions.
- Directed the development and management of training programs, guiding a 13-person delivery team to meet departmental goals and ensure successful implementation.
- Enhanced engagement by creating and hosting a monthly Senior Speaker Series, providing staff at all levels with exposure to senior leadership.
- Educated personnel and management on LEAN principles, helping lead a division-wide transformation as part of a dedicated project team.
- Launched the Passport to Knowledge event, a quarterly opportunity for employees across divisions to share role objectives and interdependencies, fostering greater cooperation and information sharing.
- Played a pivotal role as a committee member in implementing flexible work options for a division of over 2,000 employees. This initiative resulted in increased mobility, remote work capabilities, improved engagement, minimal disruption during adverse weather, and a reduced real estate footprint.
- Directed strategy and logistics for a competitive, selective leadership program designed to identify and coach future organizational leaders.
- Developed training plans and analyses for new hire programs related to the first major outsourcing of work to India. Built and maintained strong relationships with outsourcing business leaders to ensure training programs were impactful and matched the quality of those in the US home office.
- Supported innovation, business unit expansion, and profitability through the delivery of tailored training and development solutions.
- Provided training for new business initiatives, increased regulations, and budgeted cross-sell business goals.
- Delivered product and industry training to enhance the expertise of relationship managers and client-facing staff. Facilitated client service skill development, improving employee effectiveness in client interactions and internal collaboration.
Education
Bachelor of Arts - Communications
Westfield State University
Westfield, MA05-1988
Skills
Prosci Certified Change Practitioner
Problem-solving
Project management
Operations management
Team management
Strategic leadership and team development
Innovation and program execution
Employee engagement and culture building
Stakeholder relations
Certification
Prosci Change Enablement Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
HarvardX:Remote Work Revolution for Everyone
08-2025
Prosci Change Enablement Practitioner
03-2024
Director Workforce Engagement
Manulife Investment Management
11.2016 - 07.2025
Learning and Development Relationship Manager
State Street Corporation
03.1989 - 11.2016
Bachelor of Arts - Communications
Westfield State University