MARY MADAMBA
Assistant Store Manager
WAIPAHU,HAWAII
Summary
Results-oriented Assistant Store Manager offering 6 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Determined and responsible Assistant Manager with years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Accomplished Assistant Manager0 skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Tourism Industry.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Assistant Store Manager
Alex And Ani
Honolulu, HI
02.2018 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff of 8+ including other managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Sales Associate
BCBGeneration
Honolulu, HI
02.2018 - 11.2018
- Clientele Outreach
- Provide expert product and service information
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided sales and customer service assistance to walk-in traffic
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Assistant Manger
Charlotte Russe Honolulu, HI
01.2016 - 02.2018
- Execute opening of store Operate cash registers
- Respond to safety and loss prevention incidents Set up visually appealing promotional displays
- Hiring and Staffing Recommend improvements to store procedures.
- Improve service quality and increased sales by developing a strong knowledge of company's products and services.
- Effectively communicated with team members to maintain clearly defined expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored member sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Associate
Charlotte Russe
Aiea, HI
11.2012 - 01.2016
- Operated registers accurately.
- Provided expert product and service information Organized items in a visually appealing manner Maintained cleanliness.
- Maximized customer interactions by promptly identifying needs and wants.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Associates of Arts -
Leeward Community College
Pearl City, HI 01.2013 - 01.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
POS systems operations
Timeline
Assistant Store Manager
Alex And Ani
02.2018 - Current
Sales Associate
BCBGeneration
02.2018 - 11.2018
Assistant Manger
Charlotte Russe Honolulu, HI
01.2016 - 02.2018
Associates of Arts -
Leeward Community College
01.2013 - 01.2016
Associate
Charlotte Russe
11.2012 - 01.2016
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