Mary Madden
Summary
Since working in the food industry and customer service industry since I started working, I have mastered the ability to serve customers and have them leave with a smile on their face regardless of the outcome. I enjoy building relationships with my customers in order to bring them back and become a regular. My last job serving, I was there for a few years and built strong relationships which caused lots of emotional goodbyes when moving to Tennessee from Florida.
Overview
6
6
years of professional experience
Work History
Server
Boston Beer Garden
01.2022 - 07.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Carrabba's Restaurant
06.2021 - 01.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Guest Service Representative
Target
10.2020 - 06.2021
- Handled customer complaints to satisfy and retain guests.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained cleanliness of work sites and guest services stations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Publix
11.2018 - 10.2020
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Arts -
Florida Gulf Coast University
Fort Myers, FLSkills
- Guest Engagement
- Food Running
- Beverage Preparation
- Suggestive Selling
- High-volume dining
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
Timeline
Server
Boston Beer Garden
01.2022 - 07.2024
Server/Bartender
Carrabba's Restaurant
06.2021 - 01.2022
Guest Service Representative
Target
10.2020 - 06.2021
Cashier
Publix
11.2018 - 10.2020
Associate of Arts -
Florida Gulf Coast University