Mary Madrigal
Roanoke,TX
Summary
Highly motivated and dependable Customer Service Representative efficient in oral and written communication, active listening and problem-solving skills. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet company and customer goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Composites One
Fort Worth, TX
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Collections Representative
ALL GOODS INC.
Arlington, TX
05.2012 - 08.2017
- Entered interactions, payments and personal information into customers account
- Handled up to 300 inbound and outbound calls with the goal of collecting unpaid debt
- Generated financial statements and assisted with account closing procedures each month
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
Customer Service Representative
Classic Same Day Blinds
Bedford, TX
05.2009 - 07.2012
- Made certain that clients received excellent service in order to not only maintain, but also expand their relationship for future business opportunities
- Communicated with customers over the phone or in person to provide product information and get feedback on purchases
- Provided clients with constructive advice to assure all their blinds had the correct measurements with the correct material
- Collaborated with the installment department to determine the most efficient route and scheduling for the drivers
- Shared responsibilities conducting inventory count of the materials on the shop floor.
Career Services Advisor
Everest College
Grand Prairie, TX
02.2007 - 08.2009
- Worked with faculty, alumni and colleagues to provide internships, externships and job opportunities for students and recent graduates
- Evaluated students progress towards post graduate employment and assisted them in overcoming potential roadblocks
- Matched job seekers with employer positions and maintained ongoing relationships with businesses to achieve successful outcomes
- Used social media platforms to help find jobs by using them as professional career tools
- Led scheduled resume and interview workshops, as well as job search training to help students and graduates find careers.
Education
High School Diploma -
A.B Miller High School
Fontana06.2006
Skills
- Efficient organizational and time management skills
- Effective verbal and written communication skills
- Proficient in Microsoft Office
- Excellent rapport building skills
- Strong people skills with the ability to engage in a personable and empathetic manner
- Bilingual- Fluent in English and Spanish language
Timeline
Customer Service Representative
Composites One
12.2022 - Current
Collections Representative
ALL GOODS INC.
05.2012 - 08.2017
Customer Service Representative
Classic Same Day Blinds
05.2009 - 07.2012
Career Services Advisor
Everest College
02.2007 - 08.2009
High School Diploma -
A.B Miller High School