Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mary Madrigal

Roanoke,TX

Summary

Highly motivated and dependable Customer Service Representative efficient in oral and written communication, active listening and problem-solving skills. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet company and customer goals.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Composites One
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.

Collections Representative

ALL GOODS INC.
05.2012 - 08.2017
  • Entered interactions, payments and personal information into customers account
  • Handled up to 300 inbound and outbound calls with the goal of collecting unpaid debt
  • Generated financial statements and assisted with account closing procedures each month
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
  • Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.

Customer Service Representative

Classic Same Day Blinds
05.2009 - 07.2012
  • Made certain that clients received excellent service in order to not only maintain, but also expand their relationship for future business opportunities
  • Communicated with customers over the phone or in person to provide product information and get feedback on purchases
  • Provided clients with constructive advice to assure all their blinds had the correct measurements with the correct material
  • Collaborated with the installment department to determine the most efficient route and scheduling for the drivers
  • Shared responsibilities conducting inventory count of the materials on the shop floor.

Career Services Advisor

Everest College
02.2007 - 08.2009
  • Worked with faculty, alumni and colleagues to provide internships, externships and job opportunities for students and recent graduates
  • Evaluated students progress towards post graduate employment and assisted them in overcoming potential roadblocks
  • Matched job seekers with employer positions and maintained ongoing relationships with businesses to achieve successful outcomes
  • Used social media platforms to help find jobs by using them as professional career tools
  • Led scheduled resume and interview workshops, as well as job search training to help students and graduates find careers.

Education

High School Diploma -

A.B Miller High School
Fontana
06.2006

Skills

  • Efficient organizational and time management skills
  • Effective verbal and written communication skills
  • Proficient in Microsoft Office
  • Excellent rapport building skills
  • Strong people skills with the ability to engage in a personable and empathetic manner
  • Bilingual- Fluent in English and Spanish language

Timeline

Customer Service Representative

Composites One
12.2022 - Current

Collections Representative

ALL GOODS INC.
05.2012 - 08.2017

Customer Service Representative

Classic Same Day Blinds
05.2009 - 07.2012

Career Services Advisor

Everest College
02.2007 - 08.2009

High School Diploma -

A.B Miller High School

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Mary Madrigal