Summary
Overview
Work History
Education
Skills
Timeline
Mary Magallanez

Mary Magallanez

Customer Service Clerk
Leesville,OH

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service ..

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Cashier

Lowes Home Improvment
Leesville , OH
03.2016 - 01.2022
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Used POS system to enter orders, process payments and issue receipts.

Deli Clerk

Walmart
New Philadelphia, OH
06.2010 - 12.2015
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Supervisor

Home Depot
Seaside, CA
02.2005 - 03.2010
  • Identified individual employee's unique work styles and adapted management methods.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

Diploma - Basic

Mojave High School , Hesperia, CA
09.1987 - 06.1990

Skills

Customer assistance

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Timeline

Customer Service Cashier - Lowes Home Improvment
03.2016 - 01.2022
Deli Clerk - Walmart
06.2010 - 12.2015
Supervisor - Home Depot
02.2005 - 03.2010
Mojave High School - Diploma, Basic
09.1987 - 06.1990

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Mary MagallanezCustomer Service Clerk